Three H3G Mystery Direct Debit

SRobberts

Hi i am new here but I would like some advice or to find out if anyone else has experienced this.

I was looking at my direct debits yesterday just to see what I had listed and two direct debits for Three (showing as "H3G") were listed. One was from October last year and the other from this very month.

I used to be with Three for a very long time, but last year around September when I moved my number to EE, so obviously this was strange.

I contacted Three via their web chat function as I had issues with their call centre in the past and initially they claimed my account didn't have an active D'S on it, until I gave them the reference number which they matched to a new account in my name, seemingly for the mobile number I moved to EE.

They didn't really give me much information about the situation other than telling me to contact my bank to claim back the indemnity, and told me that a member of their customer protection team would contact me within 72 hours. I have no idea whether Three themselves set the DD up or whether I ought to be worried that someone has my details somewhere.

When I called my bank they told me there were two DDs- one was from October which they hadn't requested money from since (I assumed this was my last payment to Three after cancelling my original contract with them) but they cancelled both to be safe.

I understand people have had issues in the past with Three who weren't even their customers, but is this common for Three? Retaining customer DD details or should I hope they can shed some light on where it came from when or if they call me?

Thanks

Jon_01

Sounds like either Three fired off the DD as a systems error (unlikely). Or someone has used your bank details fraudulently. If so, time to think of anyone that knows your info. . .

[Deleted User]

I have noticed this as well - and we do have one account with Three in the household, though a DD is already setup on it