What happens to my email accts if i switch provider?

TalkTalk

Hi digitallife,

Our current policy is that i[FONT=&quot]f you decide to leave us, your email account will stay active for 12 months. After this, you won't be able to manage your email using My Account anymore. If you have any questions, you can register and post on our Online Community on our website and the team will be able to help.

Thanks,
Becky [/FONT]

Tberry

Going slightly off your query (but I can't find anything on the forums for my own query), and it's about AOL Desktop. I was with AOL for about sixteen years, before TalkTalk took over about two years ago. I kept my AOL email addresses, as I was told at the time that I could carry on using them, and I use them for absolutely everything. Since early December I have been getting warnings and emails to say that AOL Desktop is being retired and when it happens (in the next couple of days)) it will only be able to be accessed through Internet Explorer, Chrome or Firefox, none of which is on my pc. I do have Edge, which is supposed to be more or less the same as Internet Explorer and I can, at the moment, sign on through them. However, I don't know how long I will be able to do this. I've replied to the emails that were sent, asking all this, but haven't got any reply or even acknowledgement, and I've tried phoning TalkTalk, but it is always automated and they don't seem to understand my question. Has anyone on here had similar warnings and emails, how have you gone about ensuring that you won't lose your AOL Desktop info., etc? I am hopelessly un-techy, so please have pity on me and tell me in laymans term! Cheers

[Deleted User]

Tberry wrote: »

Going slightly off your query (but I can't find anything on the forums for my own query), and it's about AOL Desktop.

No idea what AOL Desktop is but it won't affect your email address. If you have MS Edge then you're on Windows 10 and IE 11 will be in the Windows accessories folder under the start button although Edge will be fine anyway.

Tberry

Thank you Colin, what is 1`E 11, is that what I should search for?

Davesnave

Tberry wrote: »

what is 1`E 11,

Internet Explorer 11:)

TalkTalk

Hi Tberry,

Sorry you've had trouble getting through to us over the phone. Any queries regarding AOL Desktop, AOL themselves will be able to help with if you get in touch with them via their website.

Thanks,
Becky

Tberry

Thanks Becky, I finally received a response to my emails, a garbled email message that meant nothing to me. Tonight I tried to log in to AOL Desktop, but it was closed to any further business, retired in fact. The only phone numbers I have are either out of service, are now TalkTalk numbers or are really expensive to call. I have managed to log in via Edge, but it is just an email account, all my other stuff like Favourites places, email address list seems to have vanished, So as TalkTalk took over the AOL business in UK, you should really be helping us now!

Tberry

p.s. to Becky, I should add that I switched over to TalkTalk when you took over the uk AOL service, didn't have much choice as it meant that I could continue with my AOL email etc., and keep my email address, and as I said earlier, I am very untechy, I find it really difficult to get my head round new stuff. Thanks,
T

TalkTalk

Hi Tberry,

I do understand, any issues with your internet services we'd be able to look straight into, but anything regarding AOL's platform, they'd have to investigate themselves. If you do have any questions though, please don't hesitate to get in touch either over Twitter (@TalkTalk), live chat or on our Online Community on our website.

Thanks,
Becky

phillw

Davesnave wrote: »

With BT you pay £5 a month in total for whatever email addresses you keep with them.

That is expensive though. I've paid less for line rental, broad band and a free unused email address.