Faulty TV - Amazon

ohreally

Sorry, I missed the later replies.

Things have become worse, the chat process has ground to a halt, until yesterday, tracking was showing being delivered up until this coming Sat, last night this changed to delivered to you on Wed 17.

I fired an email off to customer service, however they wont respond to the email has its from a different account (cant use the registered account to send pop3 emails anymore).

I desperately need a UK contact number now.

Help.

ohreally

philatio wrote: »

The solution is to complain on their twitter service. This is then picked up by their social media team, UK or US based, who'll then pick up the case and get it sorted for you.

For personal reasons I don't do social media (don't have an account).

ohreally

Thanks for that, I’ll try this morning.

takman

ohreally wrote: »

For personal reasons I don't do social media (don't have an account).

This website is social media...

There is nothing stopping you creating a Twitter Account for issues like this. I have a Twitter account and it is purely used to contact companies and promotions where you get a bonus for sharing content through twitter.

ohreally

A replacement finally arrived with me this evening, got there in the end however the experience with Amazon has left a bit of a sour taste.

Fingers crossed there are no more issues to this saga.