Faulty TV - Amazon

ohreally

Purchased a TV form Amazon, arrived yesterday. Unboxed it to install this afternoon and noticed the screen is coming away from the bezel at the top.

Amazons website allows a return for a replacement but then goes on to inform I have 30 days to avoid being charged for the replacement and original and I should obtain proof of posting. Why should I be in the firing line for shipping of a faulty item?

Is there no mechanism for the carrier delivering the replacement to uplift the faulty item being returned?

Tia.

BorisThomson

No, no mechanism for the courier to swap the faulty one for the new one.

What options are they offering for return, presumably they're paying for it (or reimbursing you as part of the refund)?

You should always obtain proof of postage/ collection when returning anything. It covers you in case the item goes missing.

ohreally

BorisThomson wrote: »

What options are they offering for return, presumably they're paying for it (or reimbursing you as part of the refund)?

Only offer is from their website is to return the TV, nothing about them offering to pay.

I've called Amazon to discuss but its an offshore call centre and I'm afraid I've had to throw the towel in due to being unable to understand the accent.

Is there a UK tel contact number?

marlot

Whenever I've returned anything faulty to Amazon, they've paid the postage.

BorisThomson

ohreally wrote: »

Only offer is from their website is to return the TV, nothing about them offering to pay.

I've called Amazon to discuss but its an offshore call centre and I'm afraid I've had to throw the towel in due to being unable to understand the accent.

Is there a UK tel contact number?

On the returns centre have you selected the faulty option? If you do they'll either arrange a courier, offer a prepaid label, or give you the option to return it and them refund the cost. If you've selected a non faulty option then you'll be expected to pay.

Speak to them on live chat if you can't understand someone with an accent.

DCFC79

ohreally wrote: »

Only offer is from their website is to return the TV, nothing about them offering to pay.

I've called Amazon to discuss but its an offshore call centre and I'm afraid I've had to throw the towel in due to being unable to understand the accent.

Is there a UK tel contact number?

There's a chat option, much easier than a call centre, not sure if open now but try tomorrow if not.

ohreally

Thanks folks.

theonlywayisup

ohreally wrote: »

Thanks folks.

What was the result/outcome?

agrinnall

theonlywayisup wrote: »

What was the result/outcome?

Bit optimistic to expect a result after less than an hour at a time when the online chat is quite likely to be closed.

ohreally

BorisThomson wrote: »

On the returns centre have you selected the faulty option? If you do they'll either arrange a courier, offer a prepaid label, or give you the option to return it and them refund the cost.

I've selected a faulty item return. I then get the following -

Return shipping cost will be deducted from your refund.

I'm now thinking of a refund - confused dot com.

theonlywayisup

agrinnall wrote: »

Bit optimistic to expect a result after less than an hour at a time when the online chat is quite likely to be closed.

I took the "thanks folks" to possibly mean there was a resolution, hence me asking.