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96 year old gran and benefit advice ...can you advise?

My gran is 96 with dementia.
I've been her appointee with DWP for around 9 years now as she has dementia.
On Boxing Day she had a fall and since then she has been scared to go to bed incase she falls out.
She's sleeping on a sofa that is too small for her in living room.
I applied tonight online for a budget loan on her behalf so I can buy her a bed with rails up for living room.
After submitting form I've seen if your the appointee you have to complete paper form not online.
Now I'm worried her budget loan will be declined because of me not reading things properly.
I won't be able to afford the single bed for her without it.
Do you think if I ring Monday and explain and request the paper forms it should be ok?
I'm worried as I couldn't afford her a new bed without it and she only gets pension and no savings etc .
I can't do nothing right lately!
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