eek!! virgin media

rabialiones

phoned to cancel, went with bt fab offer £125 card, m and s £40 free line topcashback etc
virgin then phoned and offered me £23 deal, so i chose to stay with them , so no hassle changing etc.
so i cancelled bt

today they have sent me contract £30 plus a charge of £36 for installation/activation.

unfortunately i did not record phone calls, so pointless to ask them as they always deny any promises made
however,i did save a chat which may help me.

wish i had gone ahead with bt offer, but too late now

any ideas as to where i stand with them
thanks

rabialiones

ironically, online chat is unavailable now

AndyPK

just ring them up and say there is a mistake, and could them amend.


Do this within 14 days of the agreement, otherwise you could leave

JasperAlex

A similar thing happened to me when they didn't honour a retention deal. They had not saved any notes about the conversation and conveniently their phone call recording system was 'down' during that period. I escalated the complaint to a manager and they did end up honouring the deal in the end.

Why are they charging you installation when you're already with Virgin? And what do you mean when you say you have a chat saved- is this a web chat confirming the £23 deal?

Samsung_Note2

Tell them you have a full and clear recording having used an app Called Call Recorder pro (just in case they ask what app).

I had the mother of all ding dongs with VM and thank god I did record the call...they even had the cheek to lie to cisas...opps...that cost them £250.

rabialiones

phoned and was told that although contract doesn't show discount , it will be applied on bill.
will have to wait and see until bill arrives and hope it is so.

chat saved did say £23.00

AndyPK

don't trust them, they are just delaying things until the 14 days are up and then you can't do anything about the price for 12 months.

The VM contracts do show the discount.

Samsung_Note2

AndyPK wrote: »

don't trust them, they are just delaying things until he 14 days are up and then you can't do anything about the price for 12 months.

The VM contracts do show the discount.

If the OP has proof of an offer that's less than the price they are paying,VM will lower the monthly rate.

boatman

They normally email the contract, but no guarantee it will show everything.

AndyPK

in my contract is says under

Promotional Offer(s)

Loyalty Discount £5 per month for 18 months
12 Month Discount

JasperAlex

AndyPK wrote: »

don't trust them, they are just delaying things until the 14 days are up and then you can't do anything about the price for 12 months.

The VM contracts do show the discount.

I wouldn't trust them either to be honest. The loyalty discount should be shown on the contract and any manual credits they do are normally in smaller print near the bottom including details of when they run out. I spent about 6 months trying to sort mine out when different billed amounts came through because they put through the wrong discount codes.

They are probably trying to bide time so I would call them up again and make sure at least they are honouring the deal