Hermes delivery issue

theonlywayisup

CardinalWolsey wrote: »

That would be how Hermes would like to describe it. However, Couriers have to use Hermes' HHT's, running Hermes' software. They may be "self employed", but have no choice in this matter. Hermes decide upon the timelines of rollout on their HHT's with their software. In exactly the same way that the RM, DPD etc roll out software updates to their HHT's that their employees use. In a very similar way to how Amazon roll out software updates to the the mobile phone based app that their delivery "partners" can use - take a look at https://flex.amazon.co.uk/

Blah blah blah.

Your post earlier said about "all couriers" rolling this out. My point was that there will be no "roll out" as couriers aren't one and the same company, regardless of what they use.

CardinalWolsey

theonlywayisup wrote: »

Blah blah blah.

Your post earlier said about "all couriers" rolling this out. My point was that there will be no "roll out" as couriers aren't one and the same company, regardless of what they use.

Perhaps you'd like to spend your time posting something useful, and/or made sense?

You are surprisingly correct in that couriers aren't one and the same company - although there is a challenge to this currently, re whether they are self-employed or employed - but they have no option as to the tools they use (other than some couriers are acting as beta users of mobile phone based HHT software, which - seeing as their HHT's are Android based anyway - shouldn't be the proverbial rocket science). If a courier refused to accept a software update on their HHT (over which they have no choice / control anyway), then Hermes would no doubt "WYW". For which, as you're so knowledgeable, I won't have to explain the acronym.

theonlywayisup

CardinalWolsey wrote: »

Perhaps you'd like to spend your time posting something useful, and/or made sense?

Perhaps you would...

RussWWFC

Thanks for the help so far guys. On the advice so far, I've emailed Shutl just a moment ago and am awaiting their response

I'm glad to see that I won't lose out, but feel sorry for the buyer, if they are indeed genuine. I guess it's in the hands of Shutl/eBay now

theonlywayisup

RussWWFC wrote: »

Thanks for the help so far guys. On the advice so far, I've emailed Shutl just a moment ago and am awaiting their response

I'm glad to see that I won't lose out, but feel sorry for the buyer, if they are indeed genuine. I guess it's in the hands of Shutl/eBay now

If you use the Shutl website, they do have live chat during office hours. They may be able to get things moving a bit more quickly for you.

RussWWFC

Indeed they were. Email reply within 5 minutes, they are chasing it up with Hermes

Scorpian

I also have had the misfortune of sending an unwanted item back to a retailer via the Hermes return label "service" if you can call it that. Despite many emails (there is no phone number other than automated options which lead nowhere) they have admitted they have lost the parcel. I am trying to get a lost parcel claim form but they insist this comes from the retailer.
As I paid for a service from Hermes surely my contract is with them directly especially as they admit they have lost the parcel.

I want the cost of goods at least refunding.

Hermes make everything as difficult as possible and the online chats do not address the issues raised.

If you have any luck please help.

RussWWFC

Hermes have been very swift with their responses, currently awaiting the results of my claim I put in on Monday, funnily enough, heard no more from the buyer