Hermes delivery issue

dacouch

Hermes should be taking photographs of the safe place when they leave an item in a safe place now, the software on their delivery pods forces them to

CardinalWolsey

dacouch wrote: »

Hermes should be taking photographs of the safe place when they leave an item in a safe place now, the software on their delivery pods forces them to

I don't believe this has been rolled out across all couriers yet, and even where it has been rolled out, couriers have been talking about how they can "avoid" having to do it. Literally, every second counts when you are being paid 50p per parcel. Take a look at http://www.lifestylecouriers.net/viewtopic.php?f=5&t=10260&p=148018&hilit=safe+place#p148018

Naf

CardinalWolsey wrote: »

I don't believe this has been rolled out across all couriers yet, and even where it has been rolled out, couriers have been talking about how they can "avoid" having to do it. Literally, every second counts when you are being paid 50p per parcel. Take a look at http://www.lifestylecouriers.net/viewtopic.php?f=5&t=10260&p=148018&hilit=safe+place#p148018

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CardinalWolsey

@Naf - Apologies, didn't realise. One example...

"Have nt spoken to a fm I. Months , we never got told about this or had any training , or told wot we are meant to take a pic of , so I just take a pick of the parcel laying at my feet , the. Leave it wherever I am gong to leave it afterwards , so every pic , all u can see I'd the parcel , no background , Plants wall nothing , so that parcel could be down a !!!!ing toilet bowel for all they know lol"

theonlywayisup

CardinalWolsey wrote: »

I don't believe this has been rolled out across all couriers yet

It won't be "rolled out" as that is corporate-speak and the couriers you talk of are "many" companies and not one or connected.

CardinalWolsey

But to add, where I live, the Hermes couriers do a sterling job - a word apart from for example Royal Mail or equivalent. They are like the RM of old, where they know their regulars, know where they like their parcels left, appreciate that at the end of the day people ultimately want their deliveries. Not very where will be like this, sure, but my experience is very positive. They are paid less then a Deliveroo driver, who knows you are going to be in (because you've ordered something for delivery straight away), are on very similar terms, put up with a tonne of the proverbial, but still ensure you got your packages for Xmas.

NB/ I'm not employed by them, but I do know several - including the guy who delivers to my house fairly regularly because of my older teenage daughters, and genuinely want to keep people happy.

theonlywayisup

Either way, the status of delivered will be sufficient for eBay to rule in the seller's favour, with or without photo of feet/garage/safeplace.

CardinalWolsey

theonlywayisup wrote: »

It won't be "rolled out" as that is corporate-speak and the couriers you talk of are "many" companies and not one or connected.

Whole different topic on the "gig economy". Hermes are currently going through the same discussions with HMRC as other "employers" (Uber, Deliveroo etc). Hermes provide their HHT's (Hand Held Terminals) to scan parcels, and it is on this that the photo functionality is being rolled out on.

theonlywayisup

CardinalWolsey wrote: »

Whole different topic on the "gig economy". Hermes are currently going through the same discussions with HMRC as other "employers" (Uber, Deliveroo etc). Hermes provide their HHT's (Hand Held Terminals) to scan parcels, and it is on this that the photo functionality is being rolled out on.

As I said, it's not a singular company, therefore there is no "roll out" as you call it.

Each company will decide what (if anything) to do as and when.

CardinalWolsey

theonlywayisup wrote: »

As I said, it's not a singular company, therefore there is no "roll out" as you call it.

Each company will decide what (if anything) to do as and when.

That would be how Hermes would like to describe it. However, Couriers have to use Hermes' HHT's, running Hermes' software. They may be "self employed", but have no choice in this matter. Hermes decide upon the timelines of rollout on their HHT's with their software. In exactly the same way that the RM, DPD etc roll out software updates to their HHT's that their employees use. In a very similar way to how Amazon roll out software updates to the the mobile phone based app that their delivery "partners" can use - take a look at https://flex.amazon.co.uk/