Apple Warranty Issue

Latazza

TadleyBaggie wrote: »

From whom? The 6 Plus hasn't been a current model for a couple of years.

Learn to read please

marliepanda

pinkshoes wrote: »

Some people are being a little harsh.

After reading he had sent it off to Apple, I was thinking 'I bet they refuse to repair it due to water damage'...

This seems to be a common phrase Apple use. I'm starting to think ALL their moisture sensors change colour after normal use in the UK!!

Not sure of the solution though, but I have read and known of so many others who swear blind the phone has not been near moisture, yet they were denied a repair under warranty.

I would put money on Apple pulling a scam to prevent costly warranty repairs.

Latazza wrote: »

Clearly still unable to read, I brought in a phone with no water damage but a camera and fingerprint sensor that doesnt work, i now have a phone that doesnt work

You can’t tell water damage from looking at it. It doesn’t have a bit wet mark reading ‘ive been wet’

Maybe the WATER DAMAGE broke the fingerprint sensor by getting it wet...

Fosterdog

pinkshoes wrote: »

Some people are being a little harsh.

After reading he had sent it off to Apple, I was thinking 'I bet they refuse to repair it due to water damage'...

This seems to be a common phrase Apple use. I'm starting to think ALL their moisture sensors change colour after normal use in the UK!!

Not sure of the solution though, but I have read and known of so many others who swear blind the phone has not been near moisture, yet they were denied a repair under warranty.

I would put money on Apple pulling a scam to prevent costly warranty repairs.

Actually in my professional experience of carrying out repairs on them and other brands of smartphones, plus tablets, and building custom built IT equipment that we add moisture strips to, I can assure you that there is no scam nor conspiracy. The moisture detectors need a certain level of moisture to react and once ”triggered” can’t be undone so it’s something they’d have evidence of. I also deal with Apple warranty repairs and in all my years dealing with them can only think of around a dozen cases of them claiming liquid damage on devices we’ve sent them.

On the other hand I’ve had countless customers claiming they have not had liquid damage to a device (laptops mostly) while I’m literally removing the keyboard in front of them and showing them the still wet patch, or clear outline of a water mark around corroded components. I honestly deal with this on a weekly basis where they deny getting something wet but there is still actual liquid inside not even fully dried out. The worst one was from milk, I was almost sick from the smell of sour milk when opening that laptop

Latazza wrote: »

Clearly still unable to read, I brought in a phone with no water damage but a camera and fingerprint sensor that doesnt work, i now have a phone that doesnt work

Regardless of which bits weren’t working, you gave them a phone that doesn’t work and have received back a phone that doesn’t work. Fingerprint sensor and camera not working can be symptoms of liquid damage.

Latazza

Fosterdog wrote: »

Actually in my professional experience of carrying out repairs on them and other brands of smartphones, plus tablets, and building custom built IT equipment that we add moisture strips to, I can assure you that there is no scam nor conspiracy. The moisture detectors need a certain level of moisture to react and once ”triggered” can’t be undone so it’s something they’d have evidence of. I also deal with Apple warranty repairs and in all my years dealing with them can only think of around a dozen cases of them claiming liquid damage on devices we’ve sent them.

On the other hand I’ve had countless customers claiming they have not had liquid damage to a device (laptops mostly) while I’m literally removing the keyboard in front of them and showing them the still wet patch, or clear outline of a water mark around corroded components. I honestly deal with this on a weekly basis where they deny getting something wet but there is still actual liquid inside not even fully dried out. The worst one was from milk, I was almost sick from the smell of sour milk when opening that laptop



Regardless of which bits weren’t working, you gave them a phone that doesn’t work and have received back a phone that doesn’t work. Fingerprint sensor and camera not working can be symptoms of liquid damage.

With over 20 years of dealing with laptop, workstation, server and now a SME I can say with some experience and certainty that this was not water damaged nor used in humid environments. Also you seem to forget that the water damage indicators do not always work and have been known to give false positives.

I beg to differ on the I gave them a damaged phone and got one back, thats akin to me driving a car into a garage with broken headlights and hazards not working and going back 3 months later and it wont get off the forecourt. I simply want to be put in the position was in before so, they cannot absolve themselves from their responsibilities IMHO.

LilElvis

Latazza wrote: »

With over 20 years of dealing with laptop, workstation, server and now a SME I can say with some experience and certainty that this was not water damaged nor used in humid environments. Also you seem to forget that the water damage indicators do not always work and have been known to give false positives.

I beg to differ on the I gave them a damaged phone and got one back, thats akin to me driving a car into a garage with broken headlights and hazards not working and going back 3 months later and it wont get off the forecourt. I simply want to be put in the position was in before so, they cannot absolve themselves from their responsibilities IMHO.

As you are sure that the original problem was down to an inherent fault, that there was no water damage and that the additional issues are due to Apple's mishandling then you just need to commission an independent report confirming these facts. Apple will then be obliged to repair/replace/refund (they get to choose) and refund you the cost of the repodt. Good luck!

Latazza

LilElvis wrote: »

As you are sure that the original problem was down to an inherent fault, that there was no water damage and that the additional issues are due to Apple's mishandling then you just need to commission an independent report confirming these facts. Apple will then be obliged to repair/replace/refund (they get to choose) and refund you the cost of the repodt. Good luck!

Thanks, I am not going down the inherent route, its more their duty of care I expect to get it back as I gave it to them. The inherent route is something I found whilst googling issues with the 6plus in trying to find ways of getting it turned back on.

LilElvis

Latazza wrote: »

Thanks, I am not going down the inherent route, its more their duty of care I expect to get it back as I gave it to them. The inherent route is something I found whilst googling issues with the 6plus in trying to find ways of getting it turned back on.

So how are you going to do that then if not by way of commissioning a report to support your assertions?

Fosterdog

Latazza wrote: »

With over 20 years of dealing with laptop, workstation, server and now a SME I can say with some experience and certainty that this was not water damaged nor used in humid environments. Also you seem to forget that the water damage indicators do not always work and have been known to give false positives.

I beg to differ on the I gave them a damaged phone and got one back, thats akin to me driving a car into a garage with broken headlights and hazards not working and going back 3 months later and it wont get off the forecourt. I simply want to be put in the position was in before so, they cannot absolve themselves from their responsibilities IMHO.

Yes indicators can give a false positive, which is why they have more than one indicator, some companies deem it liquid damage with just one indicating liquid, Apple usually only deem it accurate if two or more indicate liquid. The way they are shaped, sized and positioned, they come from different batches, it would be highly unlikely to give multiple false positives.

If you are that proficient in IT you can check the sensors yourself, it’s very easy to do even for a complete novice with plenty of step by step guides available to you. As they also said there was corrosion you would be able to see that too, unless you think corrosion can also spontaneously occur.

As for your comparison to a car, well that is actually a perfect example. If you took a car to a garage for a damaged headlight and then left it for several months, it would be perfectly normal for the battery to have died in that period and it would not be the garages fault. It is the nature of batteries.

jonnyd281

Latazza wrote: »

With over 20 years of dealing with laptop, workstation, server and now a SME I can say with some experience and certainty that this was not water damaged nor used in humid environments. Also you seem to forget that the water damage indicators do not always work and have been known to give false positives.

I beg to differ on the I gave them a damaged phone and got one back, thats akin to me driving a car into a garage with broken headlights and hazards not working and going back 3 months later and it wont get off the forecourt. I simply want to be put in the position was in before so, they cannot absolve themselves from their responsibilities IMHO.

Did you ever go from an air conditioned environment to outside in a place like Doha, where it is quite humid, that will cause condensation to build up on things like camera lenses, I have some photos somewhere of a HVAC fan failure where you can see the condensation over the lens, the camera went from an air conditioned area to a non-air conditioned area.

Latazza

jonnyd281 wrote: »

Did you ever go from an air conditioned environment to outside in a place like Doha, where it is quite humid, that will cause condensation to build up on things like camera lenses, I have some photos somewhere of a HVAC fan failure where you can see the condensation over the lens, the camera went from an air conditioned area to a non-air conditioned area.

No, I left t in the UK whilst out there for 3 months, I have another iphone the 6plus is my backup