Double (Kitchen) trouble

timgallon

Moneyineptitude wrote: »

Trading Standards do not deal with individual complaints and will not get you any "compensation" either

Actually on this front I was thinking they might be interested from a workmanship point of view as I'm not sure how many other unit installations this Company have done. How many other cupboard units are waiting to fall off walls and hurt someone.


Or should I not care about others given this is just "hypothetical" !

[Deleted User]

timgallon wrote: »

2.) The event did happen, it was just luck that no one was injured.

The same "luck" which means that your entitlement to compensation is zero. You won't get anything for inconvenience and "distress"

timgallon wrote: »

they might be interested from a workmanship point of view as I'm not sure how many other unit installations this Company have done. How many other cupboard units are waiting to fall off walls and hurt someone.

As I said, Trading Standards will not procure you compensation.

LilElvis

You're getting a new unit so, effectively, you've had two and a half years of use of a £600 fridge for £150. That is an extremely good deal.

Do you have insurance cover for your fridge contents? Worth looking at your home contents policy.

And, as others have confirmed, you don't get compensated for distress, upset or what might have happened.

timgallon

Moneyineptitude wrote: »

The same "luck" which means that your entitlement to compensation is zero. You won't get anything for inconvenience and "distress"

As I said, Trading Standards will not procure you compensation.

Surely they must have some interest in dodgy workmanship?


I would hate this to happen to someone else where they didn't have the luck we had. If indeed a kitchen unit falling off the wall and not flattening anyone is deemed as such.

timgallon

LilElvis wrote: »

You're getting a new unit so, effectively, you've had two and a half years of use of a £600 fridge for £150. That is an extremely good deal.

It doesn't feel like that when you've already paid for it once and then asked to shelve out an extra £150 for something that should have lasted more than 2 and half years.


The engineer said to me the FF shouldn't have any problems for at least 6 years from new.

[Deleted User]

timgallon wrote: »

Surely they must have some interest in dodgy workmanship?

If you want to approach Trading Standards, then by all means do so. Just don't expect them to respond by somehow awarding you anything personally.

Trading Standards don't deal with individual complaints. You have no evidence that the company concerned provide wide scale "dodgy workmanship"

timgallon

Moneyineptitude wrote: »

If you want to approach Trading Standards, then by all means do so. Just don't expect them to respond by somehow awarding you anything personally.

Trading Standards don't deal with individual complaints. You have no evidence that the company concerned provide wide scale "dodgy workmanship"

That is not my motivation in considering contacting them. Genuinely I'm concerned how such a unit was attached to the wall in the first place. Basically it pretty much came down on its own weight. Very little was stored in them and nowt with any weight. People I have spoken too say they should be strong enough that an adult can hang off them.

LilElvis

timgallon wrote: »

It doesn't feel like that when you've already paid for it once and then asked to shelve out an extra £150 for something that should have lasted more than 2 and half years.


The engineer said to me the FF shouldn't have any problems for at least 6 years from new.

If the expected life is only 6 years then £150 for 2 1/2 years is an even better deal. Were they to offer you a refund on the original then they can reduce it to reflect the use you have had and, with an expected life of only 6 years, they wouldn't offer you anywhere close to £450 - probably £250 max.

timgallon

LilElvis wrote: »

If the expected life is only 6 years then £150 for 2 1/2 years is an even better deal. Were they to offer you a refund on the original then they can reduce it to reflect the use you have had and, with an expected life of only 6 years, they wouldn't offer you anywhere close to £450 - probably £250 max.

He said the expected life was around 10 years beyond which they become unviable to repair. From 6 years they start getting faults that are repairable.


But mine is a complete write off at 2 and a half. I'm not feeling I've had a hot deal for £750 for something that should have lasted a hell of a lot longer.

[Deleted User]

timgallon wrote: »

People I have spoken too say they should be strong enough that an adult can hang off them.

Did you test this? Perhaps that's why they fell down?