TV lost in transit

LadyDee

I returned a Warehouse item last week which had arrived damaged. I'm not a Prime member but got free return via Amazon Lockers.

Crazy_Jamie

pinkshoes wrote: »

I also agree with unholyangel, and remember a case on here a couple of years ago where someone got a payout for negligence on a lost item.

You are not asking them to pay out for a broken item. It was broken already, but they have failed to deliver it so have negligently lost it.

On the other hand, the lack of sufficient insurance might (probably will) go against you here. I'm not sure if higher insured items are treated differently to cheap items, but regardless of whether it was an excluded item or not, it was insufficiently insured for its value.

No reason why it should. The liability for an incident or failure is entirely separate to the issue of whether or not the person was insured against that incident or failure.