Feedback on Utility Point

[Deleted User]

@bristolleedsfan

@savemoney

I've double checked and I was mistaken about the tariffs bit (I confused myself with another provider who I tested last month which did only offer expensive tariffs when using a referral link to get a quote)

The referral I got paid last year on signup did show on the first billing statement (I just checked that again in case my memory is playing up)

bristolleedsfan

gsmlnx wrote: »

I confused myself with another provider who I tested last month which did only offer expensive tariffs when using a referral link to get a quote)

Who was that provider I would be interested to know please?

[Deleted User]

It was British Gas via Quidco (so not strictly referral) as I post in this thread (Not having a good memory today, obviously need more or less coffee) https://forums.moneysavingexpert.com/discussion/comment/75984163#Comment_75984163

Be very aware that Quidco cash back offers can be on very expensive tariffs.
For example
British Gas "£110 cashback
for HomeEnergy Secure Green Oct 2021 (Dual Fuel) (excluding Safeguard pay as you go tariff) - New Customers Only"

For my usage, that would cost me £300 per year MORE than my current deals (I use 2 suppliers). So in year 1, I would only pay £190 more, in year 2 £300 more.

BG have a deal "Energy Plus Boiler Cover Green June 2020" that would only cost £77 per year more with £30 cash back to reduce the losses to £47.

(Comparison prices from MSE CEC)

So if it's too good to be true, it probably is.

PennineAcute

The referrals seem to be manually added. So sometimes UP need a reminder.

Stompa

SilverShopper wrote: »

Ditto for me. UP renewal is about +11%, Outfox about +7% and Avro about +9% (London). So I will probably stay with Utility Point this time around. Was surprised (pleased) about the renewal PDF itself which had just about all the information on which to base a rational decision. Though it did contain 2 almost identical offers which differed by a few pence (v1 and v2 of the ...Renew... tariff). If I actively swop I can choose the cheaper, wow! There seems to be no cancelation fees associated with the offered renewal tariffs. Don't know if this is right or just a typo?

Mine said that too, and I assume it's correct. I've only been offered v2. I've tried going to the UP Hub, and selecting 'Tariff Renewal', but what happens next is not entirely clear. No tariffs are mentioned, and there's just a button 'Renew my membership'. I don't know if that does what it says, or whether it takes you to a page showing available tariffs for you to select?

savemoney

I contacted UP last night via Facebook. This morning they replied and gave credit to each account I can only confirm my own online


Cheers

Keawe8221

It will take you to another page with three options of tariffs to choose from.
At least that's what happen to my account.

Stompa

Keawe8221 wrote: »

It will take you to another page with three options of tariffs to choose from.
At least that's what happen to my account.

Thanks, that is indeed what I get too. I note that clicking on the 'Tariff Information' link for one of the three options takes me to a page without the relevant values filled in, though fortunately they're easily found elsewhere.

LilMumsie

We found them to be great and have just renewed our contract with Utility Point because we have a good deal and found them to provide excellent customer service. We've always been able to contact them by phone very quickly and they are exceptionally helpful. We find their website is clear and fully transparent in terms of statements and usage unlike other suppliers we've used in the past.

LilMumsie

We renewed to a Flexi online tracker account and aren't tied in to a contract or cancellation fees. We just have to keep an eye on costs, which we can do monthly when uploading our meter reading. We love Utility Point.