Feedback on Utility Point

PennineAcute

The referrals seem to be manually added. So sometimes UP need a reminder.

Stompa

SilverShopper wrote: »

Ditto for me. UP renewal is about +11%, Outfox about +7% and Avro about +9% (London). So I will probably stay with Utility Point this time around. Was surprised (pleased) about the renewal PDF itself which had just about all the information on which to base a rational decision. Though it did contain 2 almost identical offers which differed by a few pence (v1 and v2 of the ...Renew... tariff). If I actively swop I can choose the cheaper, wow! There seems to be no cancelation fees associated with the offered renewal tariffs. Don't know if this is right or just a typo?

Mine said that too, and I assume it's correct. I've only been offered v2. I've tried going to the UP Hub, and selecting 'Tariff Renewal', but what happens next is not entirely clear. No tariffs are mentioned, and there's just a button 'Renew my membership'. I don't know if that does what it says, or whether it takes you to a page showing available tariffs for you to select?

savemoney

I contacted UP last night via Facebook. This morning they replied and gave credit to each account I can only confirm my own online


Cheers

Keawe8221

It will take you to another page with three options of tariffs to choose from.
At least that's what happen to my account.

Stompa

Keawe8221 wrote: »

It will take you to another page with three options of tariffs to choose from.
At least that's what happen to my account.

Thanks, that is indeed what I get too. I note that clicking on the 'Tariff Information' link for one of the three options takes me to a page without the relevant values filled in, though fortunately they're easily found elsewhere.

LilMumsie

We found them to be great and have just renewed our contract with Utility Point because we have a good deal and found them to provide excellent customer service. We've always been able to contact them by phone very quickly and they are exceptionally helpful. We find their website is clear and fully transparent in terms of statements and usage unlike other suppliers we've used in the past.

LilMumsie

We renewed to a Flexi online tracker account and aren't tied in to a contract or cancellation fees. We just have to keep an eye on costs, which we can do monthly when uploading our meter reading. We love Utility Point.

stkernow

Fine when you join them, but when you want to leave they object to your move without even speaking to the customer first. This is poor customer service in my view which is a shame as I would have happily given better rating if they had been fair and given a chance to pay off any debit on the account before Auto Objecting the move and explaining themselves. Would not recommend due to this poor policy.

Chocmonster7

They objected to me moving and I was well in credit with them!



I've now found that they haven't yet issued a final bill and are still generating estimated statements for the account after I've left them.


Just glad I cancelled the direct debit so they couldn't take any more payments!

ader42

Beware.

I signed up with UP from 1st Feb 2019. This was the Up Energy Saver tariff. The expectation was I would pay 6 months at a high direct debit of around £120 then 6 months at a lower amount of around £60. All was well and I built up credit of approx £220. After the July payment they lowered the direct debit as expected.

However, I have just had an email telling me they are increasing the direct debit to over £126!

I am £220 in credit.

My electricity usage is very static month to month, averaging 360 kWh.
They project I will use over £600 of electricity in a year but I reckon it will be £500. They have had around £690 off me in the 6 months before August.

In the last seven months I have used less than £200 of Gas and they themselves project I will use £540 in 12 months (from my statements). So £540, minus the £200 I have used, leaves £340 in the next 5 months.

So why do they want me to pay them £630 (£126 x 5) on top of the £220 credit I have for only 5 months energy... That's equivalent to £170 a month!

I suspect their calculations do not take account of the credit I have built up, either that or they are basing their estimates on my paying a much higher rate when the current deal is up and want me to build an even bigger credit to account for it. I'm not happy.

Their projection is that I will spend £1156.16 over the next 12 months.
That's less than £100 a month, so why should I pay £126 a month when I have £220 credit. It should be £80 a month at most - and that's taking a long term view - after all this I might be switching from them asap.

On top of this, in July I reckon I used less than 140 kWh of gas (less than a fiver's worth) but the website graph says I used -29.5 kWh. Yes, it thinks I used a negative amount of gas last month... and yes my meter readings were correct and sensible, increasing each time.