Feedback on Utility Point

editor1

Good thread on Utility Point. I too did a Companies House limited search and was struck by the fact that the business has had a change of two Directors - God knows what money they sunk in. As such, keeping a close eye on EUGIE Energy, which of course is backed by a large French business and Outfox the Market, which seems to have grand ambitions.

Sad fact is, OVO Energy started out small, as did First Utility, now both companies in some instances are more expensive than the Big Six, which is a shame as really liked OVO, hence was with them for 4 years.

PennineAcute

My first statement, they promised me I would receive around 3 March. This would cover 25 Jan - 24 Feb. I emailed them yesterday to give them a nudge, as it was nowhere to be seen.

Their reply

Thank you for your email, we are currently working on the statements and we hope to have this available soon. I am sorry for the delay.

Not looking good at the moment.

poppellerant

PennineAcute wrote: »

My first statement, they promised me I would receive around 3 March. This would cover 25 Jan - 24 Feb. I emailed them yesterday to give them a nudge, as it was nowhere to be seen.

Their reply

Not looking good at the moment.

Oh dear, I am yet to receive a statement but it should be due any day now.

PennineAcute

Well, my first statement has arrived and I am extremely happy. £5.30 saving, from what I would have paid with EON.

poppellerant

I also received my first statement last night. Their bills make a much nicer change than the ones I receive from Iresa. I was beginning to forget what a bill with actual and accurate readings looks like.

PennineAcute

The start of my 50 day leaving period has started with Zog. There was not much in it, between Zog and Utility Point and have moved my gas over to Utility Point.

Z0rba-cheeks

Dear UP Customers there is an interesting debate on the MSE Powershop Feedback Forum as the latest offer from UP is undercutting the Powershop Price, if your annual electricity consumption is under 4324 kWh.

if your annual consumption is greater than 4324 kWh then Powershop is cheaper, however the saving is £41.21 if your consumption is 12,000 kWh (minus the UP £30 penalty, is a saving of a mere £11.21).

Powershop has no exit fee and a 12 month contract, however, you need to purchase all your power in advance via "Powerpacks" and some of these are only available for a limited period as low as 4 days in any month.

Just in case you are interested!

See: https://forums.moneysavingexpert.com/discussion/comment/74125702#Comment_74125702

PennineAcute

Okay, moved my gas over to Utility Point and I went live on Friday, 20 April. First payment of £21.70 was also due on this day.

Wednesday, 18 April, checking my online banking, I noticed that there was no direct debit mandate, so I sent them an email asking if this had been set up. I had no reply from them by Friday, and checking my online banking, no direct debit had gone out.

Rang them on Friday, and they said that if it has not gone out by Monday (today) to let them know. So I have fired off another email and we will see what they say. Just want to get this sorted, before it escalates.

bxboards

I moved my electric to Utility Point and have had my gas with Zog for a while.

I find by using different suppliers, I have always been able to beat any 'collective' switch deals, and usually I find 1 out 2 of of either gas or electricity is noncompetitive with collectives - never got a good deal from the MSE cheap energy club either!

No isues with Utility Point so far, I opened mine early Feb this year and 'Just Up 18 Wk04 Direct' was cheaper than anyone else I could find - UP only turned up on 1 comparison site, I guess they do not pay enough backhanders... I think 2nd cheapest was Outfox the Market.

PennineAcute

Yeah, I moved my electricity over to them in January and have had no issues. Luckily I have caught this DD issue before it can get out of hand. I am hoping that my past experience with them will show they will deal with this promptly.