Decking Problems

James13

Hello,

This is my first post on here, as I have a bit of a complicated compliant.

Earlier this year installed a new composite decking system in my garden. The decking was a premium brand some £50 per length, I decided to spend a lot more than wood decking due the minimum maintenance required. It is advertised has having a 25 year warranty.

However fast forward 6 months two of the board have de-laminated (ie peeling) showing its white construction underneath. The company replaced the boards, no problems what-so-ever. At the time I thought great, good investment, good customer support, a company that backs their warranty - perfect.

Fast forward another 3 months, and another set of 8 other boards have suffered exactly the same problems. It looks a mess .

To put this is to per perspective, I've paid near £1700 for the deck boards and a further £300 on the sub frame etc... (from another company).

Whilst I hope I've got a bad batch, my biggest concern is that it will happen again and again and again and I'll get to a point where I give up complaining because of the effort involved.

There doesn't seem to be any reason for its degradation, its not a walk way to anywhere, we have no kids to bash about on it, we don't pressure washer it, we don't spend that much time on it.

Far from low maintenance it is not. The reason for the question is, I could rip up the whole lot and I could have spend £5-10 per board, rather than £50. Where does a company stop sending a replacement boards, when do you say enough's enough's and ask for a refund as it not fit for purpose?.

Thanks in advance.

Greta_Sharbo

If the goods are not satisfactory quality you are only obliged to allow the taprader once chance to repair/replace. After one you do not need to allow another chance if you don't want.

Onus is on you to show there is an inherent fault.

What have company said second time?
Did the same company supply and fit?
Is the problem with the product or with the way it was installed? Do you know?
How did you pay?

Ganga

Write to the company and explain your concern,ask them what will happen if the problem carries on,will they stand by it for 25 years as per the warranty.

happyandcontented

Watching this with interest as I have just had a quote for the same decking at £5500 and wouldn't want to have this problem.

robatwork

Just finished decking my halls. And if that's not enough fun for you:

http://viz.co.uk/wp-content/uploads/2014/09/054_04102014_21-39.png

James13

Thanks for the reply.

What have company said second time?
- I am waiting for a response I don't expect it to have an answer until January.

Did the same company supply and fit?
- No I fitted it. I fitted it with fixings purchased from the same company.

Is the problem with the product or with the way it was installed? Do you know?
-100% with the product It would be difficult for the company to argue otherwise. The surface is delaminating, but bears no relation to the fixing area's

How did you pay?
Credit Card - via a supplies company. The manufacturer doesn't supply direct. However I am speaking to them direct.

I can't post links to pictures, however if I could you would see its de-laminating down the centre. If you looked carefully to the next plank along this is suffering the same problems. Its seems to progressively get worse over time.