Paying PPI Claim Company

I recently agreed to let a PPI claims company assist me in identifying whether I had been mis-sold PPI as I had tried it once before myself and thought I had exhausted every avenue. They identified that I had been mis-sold a package bank account and processed the claim for me. My bank only upheld part of the claim and not the full claim, they paid me and I paid the claim company their percentage. I wasn't happy that the bank did not uphold the full claim and after a few weeks I was still annoyed by this so I used the package bank account reclaim form on this site which went direct to my bank explaining that I was not happy that the full claim was not upheld and gave my reasons why. My bank then settled in full and the claims company is now asking for further payment even though they did not have any part in the additional claim, I settled the account with them after the first payment and they did not assist me in my further complaint. I think my bank copied them in to the outcome letter as it was all processed under the same reference number. Do I have a responsibility to pay them even though they didn't do anything for this?


  • -taff-taff Forumite
    13.7K Posts
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    Yes. You used them for the original complaint, the extra money comes from the same complaint.

    Your bank copied them in because they had to because you signed a legally bdinging agreement with them to represent you in any complaint.
    Shampoo? No thanks, I'll have real poo...
  • dunstonhdunstonh Forumite
    112.6K Posts
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    The important bit is whether there was a break between the complaint and follow up.

    If you complained via the CMC and the bank part upheld and paid out to you and this was accepted but only later you want back to reargue the case, then the CMC has no right to that money. Their contract is considered closed if you accept the money paid initially and paid the CMC.

    However, if you complained via the CMC and the bank responded with the partial offer but you didnt accept it and didnt pay the CMC their cut of that but went on to argue your case and the decision was changed to a larger amount, then you have to pay the CMC against the larger amount.
    see page 2 on additional fees. It is broadly similar to yours assuming you paid the CMC based on the initial amount.

    If the CMC had told you to go to the FOS or put in a further argument, then the CMC has every right to be paid. If they invoiced you against the initial amount and you paid it, then the contract with them ended if they did not say to do anything else.
    I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
  • This is really helpful, thank you. The original claim settled in September, the bank paid me and I paid the claims company and that settled the account. They did not suggest pursuing it any further. I then decided to go back to the bank in November and complain further, the claims company played no part in this.

    I really appreciate your help, I will contact them and see what they come back to me with.
  • -taff-taff Forumite
    13.7K Posts
    Tenth Anniversary 10,000 Posts Name Dropper Photogenic
    Good to know Dunston and please accept my apologies and ignore what I wrote OP
    Shampoo? No thanks, I'll have real poo...
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