Overnight flight delay, travel and acocmodation refused.

bheat2615

I have tried to find information on this and can't find any, I hope I'm not repeating any previous posts.


I was recently delayed at an airport for over 3 hours then the flight was cancelled and I was re-routed onto a flight the next morning. The flight was supposed to leave just after 5pm and at 8:30pm-ish I was informed that I would be put on another flight at 6:45 the next morning. I was then informed that as I lived within the North East I would not be afforded travel or accommodation during the delay. I didn't ask for accommodation and I argued that the information on their desk clearly states they are required to provide suitable travel and accommodation for overnight delays with no mention of whether I lived in the area. They refused outright and told me to pay and claim back. So I had to pay over £40 for taxis from and back to the airport while the rest of the passengers were put in taxis to a nearby hotel with arrangements for a bus back and breakfast vouchers.


Fast forward to almost a month later and they have acknowledged my claim of compensation but still claiming that because I wasn't "Away from home" they have no obligation to pay for my taxi fares. They have provided no evidence that they are exempt based on this and I can't find any either. As far as I'm concerned they were obliged to provide me with transport and have not met those obligations.


Has anyone else had a similar issue or been provided travel without accommodation? Does anyone have any advice?

Tyzap

Hi bheat2615,

Please copy and paste your post onto the appropriate airline thread, it should be on the top page or two. We try to keep all post about each airline together for housekeeping reasons.

You will then get an answer.

Thanks in anticipation.

bheat2615

OK, will do.