Nokia 130 problem

amstel2

Hello

I have posted this in the Techie forum as well.

I have a Nokia 130 I purchased new about 3 months ago & I am on Virgin PAYGO. A few days ago a problem started. Although I can make calls & send texts I can no longer receive calls or texts.

When I ring my mobile number number from my landline it says I am not available, friends have confirmed this. I have also tested by texting myself but the texts don’t come through but appear in the sent folder.

I have tried turning the phone off & on & taking the battery out & putting it back in but this has had no effect. I am afraid that is the limit of my tech knowledge. Also there is no mention of this in the manual. I tried to contact Virgin to see if it was a network issue but as usual they never respond. So would be grateful for any advice thanks.

mac.d

You could try taking out the sim and reinserting it.
Try the sim in another phone if possible, if it works in another phone, it's not a network problem but something with your phone.
Try clearing the cache (settings > apps > all > messaging and force stop and clear data/cache. Shut down and restart phone.

Incredible_1

Good advice above - clean the sim first with a rubber (eraser) before re-inserting it.

After doing similar checks myself admittedly a few years ago now, I found that it was a fault with my carrier/provider. It took a few days to completely solve the issue after contacting them.

Erica78

Remove the sim and battery and press the power button for a few seconds. That somehow restarts the unit. Try the sim with another phone to see if it's working. If not then it's the sim, otherwise it's your phone.

Enceladus

Virgin are a virtual network run on the EE infrastructure. Check here on the EE site to see if there is a service problem in your area and to sign up for service updates. If not, then use the form to report the problem.

In my experience this issue is nothing to do with your SIM card. It is a fault on the EE infrastructure. For inbound calls your mobile is treated as out of range and the call diverts to voicemail. Worse there will be no voicemail alert or missed call alert, if the caller leaves no message.

amstel2

Enceladus wrote: »

Virgin are a virtual network run on the EE infrastructure. Check here on the EE site to see if there is a service problem in your area and to sign up for service updates. If not, then use the form to report the problem.

In my experience this issue is nothing to do with your SIM card. It is a fault on the EE infrastructure. For inbound calls your mobile is treated as out of range and the call diverts to voicemail. Worse there will be no voicemail alert or missed call alert, if the caller leaves no message.

Checked the EE site says everything ok

Enceladus

amstel2 wrote: »

Checked the EE site says everything ok

Yes, but did you report your fault? If not you should do so.

amstel2

Enceladus wrote: »

Yes, but did you report your fault? If not you should do so.

Trying to report it to Virgin is impossible. Keep getting a foreign call centre with a bad connection & can't understand them. They just keep going on that they can't deal with me as i don't have a password (i have never had a password).

Going to try the sim in a different phone. If it is the sim going to ditch Virgin & go to a different provider. If they mess around with the PAC code i will go to OFFCOM.

Enceladus

I meant did you report a fault on the EE website which I posted earlier?

And you need to be patient but persistent with Virgin's call centre. They can use alternative security questions if you haven't got the password.
You are more likely to get a UK based operative if you phone 09:00am-16:30pm and select the options to leave.

amstel2

Just to update. The phone started working normally last night & i had loads of unread texts in the inbox. I can only assume it was a network problem that’s now been resolved. Obviously Virgin is un-reliable so I think I will still change networks.

Thanks for all all the advice.