Unrecognised transactions from gellmedia.com on my Creation MC

Roger1

Does anybody know gellmedia.com?

I have transactions of $29.99 billed as £23.62 and $2.99 billed as £2.24 on my Creation MasterCard account. It seems to be some sort of monthly subscription.

I don't know them. I checked their website and they have my details. I'm sure that I didn't sign up with them, especially as I NEVER use a non-Sterling mandate on a card that charges non-Sterling conversion fees!

I left an enquiry on their website and reported the info to Creation who will investigate.

Grateful for your thoughts.

bengalknights

As long as you have notified the cc company then i would think no more of it they should do a chargeback to the company to recover the funds.

derps

Did you sign up for any free trials recently?

Roger1

derps wrote: »

Did you sign up for any free trials recently?

No.

Funnily enough I have an e-mail today ostensibly from apple.com telling me my account is suspended and inviting me to re-activate, using an e-mail address different from the one I use with Apple.

I fear the worst.

Shakin_Steve

My wife subscribes to a running magazine, the DD used to show as ‘Women’s Running’. While checking our account, I noticed a DD for ‘Debit Collections’ which I didn’t recognise. When I rang them up they told me they were now collecting the subscriptions for the mag. No correspondence from the original company, it just changed, which is pretty bad form.
Could yours be something similar?

Roger1

Shakin_Steve wrote: »

Could yours be something similar?

Hi, Steve.

I don't think so, but will get back to the company if they haven't responded by tomorrow (i.e. after the weekend).

Former_MSE_Andrea

Hi

The company has asked to be able to respond. MSE doesn't endorse anything a company says on our Forum.

We are very sorry to hear about this issue. We'd love to clear things up and help resolve any problems.

Gellmedia is an online library providing access to ebooks, audiobooks, and music. The signup to our website can only be done manually which means that if you don't recall signing up, there is a possibility that someone unauthorized used your credit card on our website. Please get in touch with us as soon as possible at customercare@gellmedia.com and we will provide all the information we have on the file, as well as refund any charges.

Please don't hesitate to contact us at anytime and with any question. We remain available.

Sincerely,

Gellmedia Customer Care