technologies in mobile phones, CDMA and GSM

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  • eDicky
    eDicky Posts: 6,835 Forumite
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    d123 wrote: »
    Why would you expect some Indian guy working in a call centre in India to have such in-depth technical knowledge of U.K. networks?

    He isn’t employed to be a technical adviser, that isn’t his job...
    Perhaps he is employed and trained to spout pseudo-technical nonsense as an excuse for a network's deficiencies. If not, maybe he should refrain from doing so.
    Evolution, not revolution
  • d123
    d123 Posts: 8,719 Forumite
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    eDicky wrote: »
    Perhaps he is employed and trained to spout pseudo-technical nonsense as an excuse for a network's deficiencies. If not, maybe he should refrain from doing so.

    A lot of salesmen and CS agents will always talk nonsense to cover gaps in knowledge, I doubt that will ever change, though in this case perhaps the agent did say WCDMA and the OP turned that into the CDMA. Who really knows?
    ====
  • pmduk
    pmduk Posts: 10,670 Forumite
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    It's equally possible Prasad doesn't know the difference between wcdma and cdma.
  • dave030445
    dave030445 Posts: 1,001 Forumite
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    d123 wrote: »
    Why would you expect some Indian guy working in a call centre in India to have such in-depth technical knowledge of U.K. networks?

    He isn’t employed to be a technical adviser, that isn’t his job...

    Im sorry but if i call a company giving a service the the UK i don't care where there help centre is but what i do expect is to be told the truth. is that to much to ask for.
  • dave030445
    dave030445 Posts: 1,001 Forumite
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    d123 wrote: »
    A lot of salesmen and CS agents will always talk nonsense to cover gaps in knowledge, I doubt that will ever change, though in this case perhaps the agent did say WCDMA and the OP turned that into the CDMA. Who really knows?

    It was what he said that was copy and pasted from live chat with 3
  • d123
    d123 Posts: 8,719 Forumite
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    pmduk wrote: »
    It's equally possible Prasad doesn't know the difference between wcdma and cdma.

    I said that in post #17 ;)
    ====
  • d123
    d123 Posts: 8,719 Forumite
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    dave030445 wrote: »
    Im sorry but if i call a company giving a service the the UK i don't care where there help centre is but what i do expect is to be told the truth. is that to much to ask for.

    With the current state of call centres for many companies, yes...
    ====
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