Holiday with Expedia-Flybe flight cancelled

JamJar

Hi.

I’m looking for advice as I’m uncertain of our rights.

Short break booked through Expedia to Amsterdam with flights via Flybe (to/from Southampton).

Yesterday’s (Sun) return flight was cancelled due to the snowy weather. It’s now 16:45 on Monday and Expedia have given us no real detail on when a return flight will be re-booked via them.

We’ve booked 2 extra nights (Sun/Mon) so far in hotels.

What are our rights to claim the accommodation and other out of pocket expenses from Expedia?

Thanks in advance.

JJ

Tyzap

JamJar wrote: »

Hi.

I’m looking for advice as I’m uncertain of our rights.

Short break booked through Expedia to Amsterdam with flights via Flybe (to/from Southampton).

Yesterday’s (Sun) return flight was cancelled due to the snowy weather. It’s now 16:45 on Monday and Expedia have given us no real detail on when a return flight will be re-booked via them.

We’ve booked 2 extra nights (Sun/Mon) so far in hotels.

What are our rights to claim the accommodation and other out of pocket expenses from Expedia?

Thanks in advance.

JJ

Hi JJ,

It sounds like you are still stranded in Amsterdam, if so you are due a duty of care from the airline. Here is an extract from Vaubans guide, which you should google, download and read for lots of relevant info.

3.0 Duty of Care
3.1 In addition to flight delay compensation, you are also entitled to reasonable care and support at the airport. This is the case even if the cause of the delay is “extraordinary circumstances” (when delay compensation would not be due). Depending on the length of your delay, you are entitled to meals and refreshments (not alcoholic drinks) as well as hotel accommodation where an overnight stay becomes necessary. Passengers should also be offered two phone calls home.
3.2 If the airline does not make this provision for you at the time, you should keep the receipts for reasonable costs incurred and claim the costs back subsequently from the airline.

Good luck.

JamJar

Hi Tyzap.

We are still stuck in Amsterdam, but fortunately not in the airport. :beer:

I’d already read what you posted but our circumstance is different. Our ‘contract’ is not with the airline but with the travel agent Expedia and so I was looking for advice specifically on what duty of care the agent has to us with respect to accommodation and meals while they try and get us another flight home.

Cheers.

JJ

JPears

Hi jamjar,
It matters not, under EU law, the airline are still responsible for re-arranging your flights and their duty of care including overnight accomadtion.
I really think you will get more response out of Flybe than Expedia, unless it is a package holiday covered under ATOL or ABTA?

JamJar

Flybe didn’t want to know and handed us off to Expedia.

It was a package holiday as it included accommodation and flights.

Expedia continue to be useless and are trying to get us to agree to a refund of the return Flybe flight.

JJ

JPears

You are being fobbed off by both.
Have you donwloaded Vauban's very informative and most useful guide?
And maybe a copy of regualtion EU261/2004.