Riverside Shopping Erith Centre - Smart Parking

toddis

This is a free for 3 hours site and the driver was in the car park for 25 minutes. Smart Parking have sent the PCN because the driver either didn't purchase the appropriate parking time or they remained at the car park for longer than permitted. Is it normal to have to key in your reg number for free parking? Seems to be a confusing scheme for a free parking.

Unfortunately, they were picking up a friend, he/she didn't get out of the car and they don't have any receipts for shopping.

How good is the signage? I'm informed the entrance sign is on a bend and on the blind side to the driver. I'm guessing the driver needs to appeal using the template in the Newbies thread but if the signage is sufficient, are there other grounds to appeal against?

Redx

seems to be similar to this ongoing saga in clacton and seems to be a new wheeze for Smart

https://forums.moneysavingexpert.com/discussion/5725219

yes it can be a requirement to enter a VRM on a "free" site

its not new either , I know of some that have been like that for several years

just use the BLUE TEXT template "AS IS" , no changes whatsoever

the aim is to get a cancellation or a popla code

plenty of grounds for appeal, as listed in examples in post #3 of that NEWBIES FAQ sticky thread

such as

NO CONTRACT
NO LANDOWNER CONTRACT
POOR AND INDEQUATE SIGNAGE
POFA2012 failures
any NTK failures
any BPA CoP failures
not the same as BEAVIS

being just some of them , and yes you use as many as possible, no matter what you think about signage etc

the PPC has to prove their case on each and every point in order to win, you need just one failure to win, but if you do not mention a particular point , it wont be considered

so accept nothing , query everything

fisherjim

Is it normal to have to key in your reg number for free parking?

Yes it is, however you do have to wonder why you need to enter your VRN when their wonderful infallible ANPR clocks your time on site and effectively knows you were within the free period.
Only the very cynical amongst us would even think it was part of the scammers money trap!

....he/she didn't get out of the car...

Absolutely no legs in that one, makes no difference what so ever.

Smart Parking have sent the PCN because the driver either didn't purchase the appropriate parking time or they remained at the car park for longer than permitted

Nope it's just a template NTK one letter catches all.

Coupon-mad

Smart Parking are a cinch for a keeper appellant (NOT DRIVER!) to beat with the templates in the NEWBIES thread, never mind the signage. You win.

KeithP

toddis wrote: »

I'm guessing the driver needs to appeal using the template in the Newbies thread...

No it's the keeper that needs to appeal.

As Redx said, just sent the blue template appeal, as it is.

toddis

Thanks for all your replies and help its much appreciated.

I did mean keeper :doh:I got so used to using the word driver so not to give away who was driving.

I'll sort out the appeal and will do as suggested.

Thanks again

Parkparkpark

Where can the blue text newbie thread be found?

KeithP

Parkparkpark wrote: »

Where can the blue text newbie thread be found?

Here's a link:

forums.moneysavingexpert.com/showthread.php?t=4816822

If you want further help then please start your own thread.

The_Deep

Smart Parking were named and shamed as scammers by an MP in the HOC last week, watch it here

http://parliamentlive.tv/event/index/2f0384f2-eba5-4fff-ab07-cf24b6a22918?in=12:49:41

To add to their misery, complain robustly to your MP, with a bit of luck they may be toast by Christmas.

booboo967

admin - please delete if im totally wrong as i dont want to give misleading information
i have just challenged one of these. (yet to get a reply)

please check the back of your pcn.
if it says information subject to data protection act then this is wrong! the gdpr came in on 25/05/2018.
Its understood that GDPR does not require the data subject to give informed consent as a default.
Consent is one of six legal justifications, and any of them are valid for legitimising the use of personal data.
"The DVLA are under a legal obligation to provide data to those operating parking schemes, and having a legal obligation is one of the other legal justifications for processing data" (SIC)
What legal obligation is there for the DVLA to pass on (or sell at a profit) driver details to a private parking scheme operator? Legal implies law which will be covered by an appropriate Act.
What Act stipulates private parking scheme operators have a legal right to information?
maybe a clause for redress?
good luck

donald_f

toddis was your appeal successfully ?