We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
The Forum now has a brand new text editor, adding a bunch of handy features to use when creating posts. Read more in our how-to guide
Paying for phone that never arrived.
Opened a new @virginmedia mobile contract.
They failed to deliver the phone.
Between them & @YodelOnline it's lost.
Should've arrived 2 weeks ago. But still no phone and no progress.
Requested contract cancellation as per 30 day cool off period.
They now say customer has no right to cancel until they locate it!
That's not legally correct is it? Advice & qualified knowledge welcome.
They failed to deliver the phone.
Between them & @YodelOnline it's lost.
Should've arrived 2 weeks ago. But still no phone and no progress.
Requested contract cancellation as per 30 day cool off period.
They now say customer has no right to cancel until they locate it!
That's not legally correct is it? Advice & qualified knowledge welcome.
0
Comments
-
I'd think they can put the cancellation on hold until they discover what's happened to the phone (it'll be an anti theft/fraud issue). Once they've sorted it out you'll be able to cancel. The cooling off period shouldn't be an issue in these cases.
They'll be something in their T&C's to cover them on this.0 -
Have you asked them to activate the SIM?0
-
"Have you asked them to activate the SIM?"
No. I haven't.0 -
Then the account shouldn't have been activated and the problem is solely theirs. Call back or preferably use Social media. Insist on making a formal complaint and getting the complaint number0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 354K Banking & Borrowing
- 254.3K Reduce Debt & Boost Income
- 455.3K Spending & Discounts
- 247K Work, Benefits & Business
- 603.6K Mortgages, Homes & Bills
- 178.3K Life & Family
- 261.1K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.1K Discuss & Feedback
- 37.7K Read-Only Boards