BT axe broadband cessation charge

P1800S

The £31 charge has recently been under review and the decision taken to axe it will be welcome news for BT customers who are in the process of switching or ceasing their broadband.

As for other cease charging ISP’s who tell their customers who complain that the charge comes from BT, surely under competition rules that must end as well? Otherwise you’ll have a situation where BT are charging a rival’s customers for something they’re not charging their own.

kwikbreaks

The cease charge is levied by Openreach. Although they are part of the BT group it isn't the same company as the BT isp. Still rather cynical though unless you have it wrong and it's Openreach dropping the charge.

boatman

Do you have any links to this, something like this would be on a website news section.

Browntoa

Was under review but cannot find anything to back the above up

boatman

http://www.productsandservices.bt.com/products/broadband-cease-charge/

unforeseen

So it's just BT the ISP no longer passing on the Openreach cessation charge.

einsteinagogo

Okay, I've been with Eclipse for over 14 years, and 11 years at current address.

I'm lucky in that FTTP has come to the rural area, which I believe means new fibre install to the premises, and thus a new fibre cable will come to the premises.

So I contacted Eclipse many months ago, and they assured me they could supply FTTP, and I could just transfer over, let them know (because I would know first) - emailed today, and they've told me they don't supply FTTP to Small Business or Homes, so that's that then.

I've got to switch suppliers.... but they've told me I need to give notice which is fine, but also £30 + VAT cease fee.....

I've read lots about this.... BT states it's stopped a cease fee, so what is right or wrong here...

they've just emailed....

. "It is only levied when a service is cancelled outright, or transferred to a cable provider does not use the BT network (Such as Virgin or SKY). "

Well I'll be moving to FTTP, and that is using BT Network ?

So surely I don't have to pay ?

[Deleted User]

einsteinagogo wrote: »

Okay, I've been with Eclipse for over 14 years, and 11 years at current address.

I'm lucky in that FTTP has come to the rural area, which I believe means new fibre install to the premises, and thus a new fibre cable will come to the premises.

So I contacted Eclipse many months ago, and they assured me they could supply FTTP, and I could just transfer over, let them know (because I would know first) - emailed today, and they've told me they don't supply FTTP to Small Business or Homes, so that's that then.

I've got to switch suppliers.... but they've told me I need to give notice which is fine, but also £30 + VAT cease fee.....

I've read lots about this.... BT states it's stopped a cease fee, so what is right or wrong here...

they've just emailed....

. "It is only levied when a service is cancelled outright, or transferred to a cable provider does not use the BT network (Such as Virgin or SKY). "

Well I'll be moving to FTTP, and that is using BT Network ?

So surely I don't have to pay ?

You don't need to cancel though, just ask BT to switch you.

iniltous

einsteinagogo wrote: »

Okay, I've been with Eclipse for over 14 years, and 11 years at current address.

I'm lucky in that FTTP has come to the rural area, which I believe means new fibre install to the premises, and thus a new fibre cable will come to the premises.

So I contacted Eclipse many months ago, and they assured me they could supply FTTP, and I could just transfer over, let them know (because I would know first) - emailed today, and they've told me they don't supply FTTP to Small Business or Homes, so that's that then.

I've got to switch suppliers.... but they've told me I need to give notice which is fine, but also £30 + VAT cease fee.....

I've read lots about this.... BT states it's stopped a cease fee, so what is right or wrong here...

they've just emailed....

. "It is only levied when a service is cancelled outright, or transferred to a cable provider does not use the BT network (Such as Virgin or SKY). "

Well I'll be moving to FTTP, and that is using BT Network ?

So surely I don't have to pay ?

BT Consumer have stopped raising this cease fee, but you are not a BT Consumer customer, you are a customer of Eclipse.
If you become a BT Consumer customer using FTTP , then the 'cease' of your existing ADSL service is something Eclipse can (and probably will) charge you for.
If you were migrating onto another exchange based ADSL service, then the ADSL isn't ceased it's migrated, so in that case Eclipse shouldn't raise a cease charge, but it's not really a migration when you move from ADSL to FTTP.
You could,if the £30 is a deal breaker, migrate from Eclipse to ordinary BT ADSL broadband ( so a migration and no £30 cease fee ) then upgrade from ordinary BT to BT FTTP with BT not raising the cease fee.

einsteinagogo

Can I switch from ADSL to FTTP ?

not sure if that's possible....

not going to BT, probably Zen...

but does not seem like any point staying with Eclipse now....

I may switch ADSL to Zen, and ask Zen if there are charges to switch from ADSL to FTTP ?

iniltous

einsteinagogo wrote: »

Can I switch from ADSL to FTTP ?

not sure if that's possible....

not going to BT, probably Zen...

but does not seem like any point staying with Eclipse now....

I may switch ADSL to Zen, and ask Zen if there are charges to switch from ADSL to FTTP ?

The principle is the same , migrate the ADSL to avoid the cease charge from Eclipse, then upgrade to FTTP, most ISP's won't impose the cease fee is you upgrade but best to check ( that's why I used BT as an example because they don't)
If its Zen you want to use, run this scenario past them before committing.
If you want to continue to use a phone service, check if the number can be ported ( if the number is important to you) and if the phone service will continue to be over the copper pair and only the broadband provided over the fibre , or if the voice part will be
FVA ( fibre voice access)... I always assumed with FTTP voice was over FVA , but someone who installs FTTP for a living posted that in FTTP overlay areas the majority of installs, voice service continues over the copper pair