Refund from Gala Hotels

StewartH0123

I recently booked and then cancelled a hotel though the Gala Hotels website. The booking was fully refundable. I have contacted them several times but still have not received the refund. Can anyone advise me how to recover my money from Gala Hotels? Would it be worth contacting Trading Standards?
Thank you
Stewart

unholyangel

You say recently you booked and cancelled....how recently?

StewartH0123

Booked on 28/10/2017 cancelled on 16/11/2017.

halibut2209

StewartH0123 wrote: »

Would it be worth contacting Trading Standards?

Yes, absolutely

DCFC79

How did you pay ?

NCC-1701

halibut2209 wrote: »

Yes, absolutely

Really?

http://www.nationaltradingstandards.uk/contact/

For Consumer Advice

If you have a complaint about goods or services, please contact Citizens Advice for information and advice:

Please note: National Trading Standards cannot help members of the public with specific complaints or advice about goods or services.

stuartJo1989

Their Ts and Cs state:

"Refund is made in 21 business days to the credit card that was used in the reservation."

Also looks like a non UK company so not sure on their consumer laws.

So yea, refund should be in by either:

7th December (21 days)
15th December (21 working days)

Westin

They are are Turkish owned and base business. In a nut shell you would have a struggle with upholding any ‘consumer rights’. I hope you get your refund but suggest in the future you are more careful on who you book with.

agrinnall

DCFC79 wrote: »

How did you pay ?

This is the question the OP needs to answer if they hope to get any help to get the money back.

jean_duncan

I am in same position, booked through gala hotels unable to get my refund. they say money was passed to globel who are agents. I have not been able to contact them. The money was taken from bank by Gala I feel they should refund me. feel ripped off. good luck

StewartH0123

I paid by credit card.