Barclays axes free Kaspersky software for account holders

Snakey

InA wrote: »

Do let us know what happens in your case.

I got an automatic message from Kaspersky this evening saying that existing customers who came via Barclays can't renew it via Barclays, so it sounds like that's the end of that.

(35 days left on my licence... bah. What to do next? Do I need to pay for one, or is the stuff that comes installed on Windows etc good enough to get me by?)

Mchambers

Barclays should be offering an alternative application to replace Kaspersky.

Chase them and ask.

le_loup

Windows Defender is free, is supplied with Windows, is incorporated in the operating system. Why pay?

[Deleted User]

They're not obliged to provide an alternative.

hoc

They are not obliged, of course, but it would be a fair expectation as this was not a business decision Barclays initiated but prompted by external pressure.

Kim_13

It wouldn't be the first time that a company had wanted to reduce its costs and had hidden behind an external change or event to do it though.

A few Barclays customers mentioned a £4.99 offer popping up for Kaspersky as I recall. Time will tell.

Mchambers

Kim_13 wrote: »

It wouldn't be the first time that a company had wanted to reduce its costs and had hidden behind an external change or event to do it though.

A few Barclays customers mentioned a £4.99 offer popping up for Kaspersky as I recall. Time will tell.

What the Go-To bank not helping customers in order to save money ? Surely not ? What is the world coming to ?:D:D

Mchambers

Snakey wrote: »

I got an automatic message from Kaspersky this evening saying that existing customers who came via Barclays can't renew it via Barclays, so it sounds like that's the end of that.

(35 days left on my licence... bah. What to do next? Do I need to pay for one, or is the stuff that comes installed on Windows etc good enough to get me by?)

Complain to Barclays and ask for compensation, I complained a few weeks ago and got £50 compensation.

[Deleted User]

Mchambers wrote: »

Complain to Barclays and ask for compensation, I complained a few weeks ago and got £50 compensation.

User "Snakey" has already posted elsewhere about being granted a Kaspersky renewal for £4.99. I don't know why he didn't simply update this thread;
https://forums.moneysavingexpert.com/discussion/5766622

Snakey

I can post where I like, thanks, but (in answer to your sort-of-question) this is a month-old thread about Barclays no longer offering the software and whether they are morally obliged to offer compensation or provide an alternative, and my experience this afternoon of renewing directly with Kaspersky isn't an "update" to any of those items.