Asda Over Charge - What's the latest policy?

amanda40

Our asda gives the giftcard for £2 automatically when overcharged. (Blantyre)

fad1211

I was overcharged yesterday (preston asda), and she only paid me back the difference. Mind you, I have always been overcharged in that store for 1 thing or another, but nvr received a £2 gift card.

devon-gnome

FloFlo wrote: »

Current info on the Asda website: (and note it says for each product, don't let them wriggle out of it)

What happens if I am overcharged?
If you have been overcharged in any of our stores we will gladly refund the difference (if you have been overcharged) and give you a £2 Gift card voucher for each product you have been mischarged for.

I've tried to find this policy on the Asda website but can't. Perhaps it's been removed? If someone finds it, I'd be grateful for a link because I was overcharged today and only got the difference refunded. I asked Customer Services if they offered anything else and was told "No".
Thanks in anticipation.

bobdauilda

I can't find any reference to it either.

sans_2

My local store told me they stopped giving the £2 gift card as the polidy was being 'abused'. Rubbish!

houseofpat

http://www.asda.co.uk/corp/customer_service/FAQs.htm

It is the last item at the bottom of the page so you need to scroll down.

sheahoney

It depends on which asda, i was overcharged at the Radcliffe Asda last week by 88p, and the look on the customer services girl's face was disgust, on my part for complaining, i check my bill every time now, i was once overcharge £5, it happens daily, and people do not compain, why not they are RICH!!!

I did not get any £2 card, but i shall be going into the store tomorrow asking why not!

ella2ethan1

I went today to asda (small heath) and got another £2.00 gift card for my overcharge I get 1 every other week and have never had to ask them for the card.

hth Sarah x

red_bertie

Overcharged me by £6+ last week! Took them [and me 1/2 hour to get it rectified] - just got my money back. Didn't know about the £2.00 voucher, next time I'll ask....

Battybird

If you want to find Asda's policy on the website, scroll down their homepage,click "help" then click "faq".
(if you just click "faq," the full list of questions doesn't come up)