Asda Over Charge - What's the latest policy?

Red_Cat

Hi folks,

I shop at Asda every now and again, but on my last two occasions, on checking my receipt as I left the store, I noticed that I had been incorrectly (over) charged for items.

I can't remember the first item, but last week I was chargeed £1.73 for apples that should have been £1.28. On the first occasion, the lady behind the customer service counter gave me and extra ten pence to make up for the inconvenience (Wow!). The second time the same lady gave me nothing extra.

I am sure that when the same thing happened to me earlier this year, I was given a £1 voucher. So I asked the lady did they still give out the £1 vouchers and she said that they stopped that about 9 months ago.

Just wondering if any one else knows what the policy is and what I should be expecting (if anything). I didn't mind only getting the diffeernce in being over charged, but the last few experiences seem to have been inconsitent.

BTW, this was in the Peterborough branch.

Thanks and regards

Red Cat

Daveswife

It used to be the difference you were owed + a £2 gift card. York branch stopped doing it ages ago though, so as far as I know you just get back what you have been overcharged.

DW

LADYINRED_3

You should get the difference you have been overcharged plus a £2 gift card if they dont give it to you ask them I am sure they try and not give them out in our asda but if you ask they say I was just getting it

FloFlo

Current info on the Asda website: (and note it says for each product, don't let them wriggle out of it)

What happens if I am overcharged?
If you have been overcharged in any of our stores we will gladly refund the difference (if you have been overcharged) and give you a £2 Gift card voucher for each product you have been mischarged for.

jem1276

I was overcharged 98p yesterday on a packet of biscuits at the Derby Spondon branch and i got my 98p back and £2 on a giftcard.

Schamansky

You've got to ask for your £2 gift card, though. Staff are advised only to issue the gift card when the customer asks for it.

The York store is in breach of company policy.

djl

the policy is a £2.00 giftcard and a refund on the overcharge sometimes you need to ask for the giftcard as they try to avoid giving it, I was told one day the £2.00 comes out of the staffs bonus :cool:

lisababy2002uk

i was charged £1.44 each for two boxes of birdseye burgers they should of been £2.00 for 2 but it was only when i got home that i relized they had over charged me but im not bothered i got loads of meat(including 4 pieces of fresh salmon for 20p )

Red_Cat

Thanks for the confirmation.

Next time it happens, I'll be more insistent.

pennyocs

i seem to get over charged every time i go to asda,so now i know about this i will definately be asking for my gift card,Thanks to you all

YOUNGE1

Definitely £2 gift card with an overcharge. I got another one last month!

Had about 5 now!!!