Bulb Energy - bogus reviews on TrustPilot?

Allanr

Malaflame


Hi Mala


What works very well for you don't unfortunately work for a number of Bulb customers who complain about their bills and direct payments because quite simply don't understand how to work out their energy costs and tend to blame Bulb.



The point I was making in my earlier responds is that if customers submit regular monthly meter readings at the correct time (i.e. 1 to 3 days before the statement is sent out) then they will get accurate bills rather than estimated bills, this hopefully should result in more realistic DD payments.


Similar to you I know how to calculate my energy costs and in fact have a spreadsheet to easily work this out. My spreadsheet is updated each month when I receive my monthly statement and it works out my DD payments for the next 12 months assuming current unit rates and my energy use each month for the the next 12months will be similar to the corresponding months for the previous 12 months. If unit prices change or my energy use for any month is different to that corresponding month the previous year my spreadsheet will automatically adjust my DD payments.

Miaa

I recently switched to bulb and I can honestly say they are the worst provider I have ever been with.
I reset my meter to start using them topped up and bam it started. A dept was took off which wasn't possible as the meter was never in debt before.
I then checked through the screens and there it was a debt of £22 had been placed on my meter.
I contacted them straight away to get this resolved and they sent a message to the pay point for the debt to be wiped.
Nope they cleared a bit of it. Long story short this has happened a few times now and I'm still left with £1 debt on the meter!
Also when I stop up it takes money for emergency credit that I have never used.
I've needed to send pictures of the debt screen every time and my receipt from pay point or they wont do anything and wont refund you.
The gentleman I spoke to yesterday (bulb Customer service) lost his s*** over the phone to me yesterday and advised me this is happening to a lot of customers. Some wont even notice and others wont notice for a while but wont have any receipts and proof to claim it back. He also advised me to leave and go with a different company! If that doesn't tell you enough then I dont know what will! Avoid Avoid Avoid!!

btr30

I had no trouble with Bulb. Were the cheapest around when I was looking to transfer.
Smooth transfer, cashback paid through Quidco and referral paid when my daughter signed up her flat.
No tie ins and when they announced a price increase a few months later, I was off again to Pure Planet, which were cheapest at that time with more cashback and referral fees.
No issue with transfer out either.

sillyhaggis

I moved into my flat in August '18 and switched to Bulb straight away. Everything was fine apart from the fact that for some reason they would not accept the readings from my electricity meter. So I queried it and then discovered that they had the wrong serial number for my meter. They seemed to solve that. In November last year, I received a bill for gas of over £4000! I live in a small 2 bed inside flat that I mostly control heating by opening and closing windows. It turns out that the meter had been assigned to another building.
In January this year, when inputting meter readings, I discovered my address had been changed on the account and only showed the flat number and not the building number. When I queried that, they said they couldn't find my meter on the national database and then when they did, it was only listed as my flat number on no building number, so could be any number of Flat xx on Main Road as there are a lot of flats. Accepted that as it was a new build that it was the fault of the builder.
Then, they contacted me to say that they hadn't been supplying me with electricity at all since I made the switch and they had handed it back to Scottish Power. They said they had requested a switch back to Bulb and would ask for a meter reading in a week. Scottish Power refused to make the switch, and when I enquired as to the reason, I was quoted my old address by them. They had no record of me having an account for this address.
So off I went to the ombudsman who told me I had to put in a separate complaint about each of them. Scottish Power has only just sorted this out and I had a bill for a year's worth of electricity from them. I asked Bulb for a refund over 2 weeks ago as I have about £300 in there so that I can pay off Scottish Power and return to them, but since I have emailed several times and have had no reply, I have decided to move to another company altogether. I had been willing to accept that perhaps their mistakes were mainly to do with builders not assigning meters properly, but I really do need to recoup that money, and now they won't answer my emails.

verano5

I'm a Bulb customer and I honestly think that the majority of the trustpilot reviews are fake. 
I've been with Bulb over two years and they used to be great; fairly cheap and great customer service. For some reason their customer service has gone right downhill. If you look at some of the negative comments on their Facebook posts you will see there is a common theme; people waiting ages on chat, customer services not replying to emails, Facebook DMs being ignored, etc. I've had an issue with the smart meters that Bulb fitting and to cut a long story short they don't work. Customer service were no help, I had to email the CEO office and they weren't much help, in the end I reported them to the Ombudsman and so far Bulb haven't resolved the issue despite the Ombudsman deadline being last September. 
In short, I wouldn't recommend Bulb. 

langers638

Trustpilot are fake. They are owned by Vitruvian Partners who own Sykes Cottages and surprise surprise all the bad true reviews of the company retaining monies not belonging to them have been replaced by phony ones telling people falsely they are a great company. Trustpilot just want to make money for their private equity investors.