Ebay sided with seller

savemoney

I bought two 2nd hand strimmer batteries on ebay. It said not tested in listing due to not having battery charger. fair enough they came today

I bought the batteries neither work in proper charger one of batteries was slightly damaged.

I noticed later seller had the charger seperate in a listing so could have checked.

I asked for a refund and buyer referred this to ebay, and they gone in there favour

"We're sorry that you had a problem with your purchase. However, the seller described the item accurately and buyers can get a refund only if there's something wrong with the item."

I rang ebay but they referred me to paypal I cant seem to get in touch with paypal I rang them but keep going round in circles.

How can ebay side with seller the batteries are defective and or something wrong with the item totally going against ebays own rules

I have 444 feedback and customer for 17 years not once complaint I ant a scammer

RFW

If you buy something second hand as "not tested" then you should expect it not to work, I don't see where the seller has misdescribed.
If you're within 14 days and it's a business seller you have the right to a "change of mind" return, you would have to pay for return postage.

savemoney

Yes he appears to be a trader and yes I only got it on 23rd came today

So they can have a get out clause because it wasnt tested

He is selling the charger so he could have tested it I suspect they knew it was faulty they have even now changed orginal advert it didnt say for spares like it does now. It only stated Black + Decker 36V, 2.0 Ah Lithium BL2036 (untested As No Charger)

pinkshoes

savemoney wrote: »

Yes he appears to be a trader and yes I only got it on 23rd came today

So they can have a get out clause because it wasnt tested

He is selling the charger so he could have tested it I suspect they knew it was faulty they have even now changed orginal advert it didnt say for spares like it does now. It only stated Black + Decker 36V, 2.0 Ah Lithium BL2036 (untested As No Charger)

Return it under distance selling, although you will have to pay return postage.

savemoney

This is what I want to do. send it back under DSA

Pun

savemoney wrote: »

This is what I want to do. send it back under DSA

Then do so. You don't need a reason.

savemoney

I cant find full sellers details only name and town and he also states no returns and I cant even send a message via ebay as it says

We're sorry we couldn't find an answer for you. Unfortunately, this seller is unable to respond to your question. We suggest reviewing the item again to see if your answer is in the seller's listing.

It now The Consumer Contracts Regulations rather than DSA but thanks

Pun

savemoney wrote: »

I cant find full sellers details only name and town and he also states no returns and I cant even send a message via ebay as it says

We're sorry we couldn't find an answer for you. Unfortunately, this seller is unable to respond to your question. We suggest reviewing the item again to see if your answer is in the seller's listing.

It now The Consumer Contracts Regulations rather than DSA but thanks

If he's a trader (i.e. registered as a business seller on ebay), he can't refuse returns.

theonlywayisup

savemoney wrote: »

I cant find full sellers details only name and town and he also states no returns and I cant even send a message via ebay as it says

We're sorry we couldn't find an answer for you. Unfortunately, this seller is unable to respond to your question. We suggest reviewing the item again to see if your answer is in the seller's listing.

It now The Consumer Contracts Regulations rather than DSA but thanks

One was 'slightly damaged' I take it that means it was not described as such in the listing?

Open a case on Paypal and state that (don't waffle and don't confuse the rep).

If you can't open a case you may have paid by guest, which means you need to ring. Just explain that one item is damaged.

savemoney

When I found out the batteries were faulty I sent a polite message and a picture showing charger showing fault. I was expected to send them back to the seller for a refund at my cost. However, he immediately escalated it to eBay.

I find it increasing frustrating and impossible to appeal against ebay decision despite it saying I could appeal nor does the seller who clears houses for a living, provide information on returns address

ebay also refusing to give me sellers address I am on phone to them as we speak and told me so

soolin

savemoney wrote: »

When I found out the batteries were faulty I sent a polite message and a picture showing charger showing fault. I was expected to send them back to the seller for a refund at my cost. However, he immediately escalated it to eBay.

I find it increasing frustrating and impossible to appeal against ebay decision despite it saying I could appeal nor does the seller who clears houses for a living, provide information on returns address

ebay also refusing to give me sellers address I am on phone to them as we speak and told me so

As above if they are a business then their details are displayed on their account, you don't need eBay to give you the address.