Problems with Skoda and warranty claim?

bikingbarney

I bought a brand new Skoda Octavia VRS in 2016. Collected the car on 29/03/16 so car is on a 16 plate.

Ive had the following issues and mentioned them at the first service in Feb this year. Skoda wouldn't even entertain a warranty claim at that point. Fast forward to last week and the car is in for its second service @ 20k miles. The problems listed below have got progressively worse over the course of this year:

Centre cap corrosion x 4

Wheel corrosion x 1

The main issue I have is that on 3 of the four seats there is stitching coming apart.

I had the car in with the dealer for a service and a look at the bits above and this was their response.....

Centre caps: yes there is corrosion but not enough to replace under warranty ??

wheel : yes there is corrosion but there is also signs of kerbing on the wheel : (Its not even in the same vicinity)

Seats : To be monitored? what does that mean??

Ive got Skoda uk involved as Im not happy to be honest and I was just wondering if any of you have had to get Skoda involved in warranty cases?

If so did it help at all?

One of the suggestions was to take it to a different dealer, problem is all of the dealers locally are part of the same franchise.


I dont feel its acceptable to have these issues on a car less than two years old. It screams of poor quality to me.

What can I do?

k3lvc

My personal opinion - it's a Skoda (albeit a better Skoda than their historic past but still the budget end of the VW group) and the issues are cosmetic.


If you want it sorting that's dubious under the letter of the warranty you'll need the dealer onside - I suspect all these items fall outside of the letter of the warranty

Ganga

bikingbarney wrote: »

I bought a brand new Skoda Octavia VRS in 2016. Collected the car on 29/03/16 so car is on a 16 plate.

Ive had the following issues and mentioned them at the first service in Feb this year. Skoda wouldn't even entertain a warranty claim at that point. Fast forward to last week and the car is in for its second service @ 20k miles. The problems listed below have got progressively worse over the course of this year:

Centre cap corrosion x 4

Wheel corrosion x 1

The main issue I have is that on 3 of the four seats there is stitching coming apart.

I had the car in with the dealer for a service and a look at the bits above and this was their response.....

Centre caps: yes there is corrosion but not enough to replace under warranty ??

wheel : yes there is corrosion but there is also signs of kerbing on the wheel : (Its not even in the same vicinity)

Seats : To be monitored? what does that mean??

Ive got Skoda uk involved as Im not happy to be honest and I was just wondering if any of you have had to get Skoda involved in warranty cases?

If so did it help at all?

One of the suggestions was to take it to a different dealer, problem is all of the dealers locally are part of the same franchise.


I dont feel its acceptable to have these issues on a car less than two years old. It screams of poor quality to me.

What can I do?

They will log the fault with Skoda and the date and monitor the fault,if the seats get worse they should have the problem sorted through warranty even if the warranty has run out.
Well that is how we used to do it with Ford New Holland ( tractor dealers ).

bikingbarney

k3lvc wrote: »

My personal opinion - it's a Skoda (albeit a better Skoda than their historic past but still the budget end of the VW group) and the issues are cosmetic.


If you want it sorting that's dubious under the letter of the warranty you'll need the dealer onside - I suspect all these items fall outside of the letter of the warranty

To be fair Skoda or not you would expect a warranty to actually mean something. Especially on such a new car.

bikingbarney

Ganga wrote: »

They will log the fault with Skoda and the date and monitor the fault,if the seats get worse they should have the problem sorted through warranty even if the warranty has run out.
Well that is how we used to do it with Ford New Holland ( tractor dealers ).

The problem with this is I suspect that they are waiting until the last service and end of warranty to quote "wear and tear".

Its obviously only going to get worse so why wait?

System

k3lvc wrote: »

If you want it sorting that's dubious under the letter of the warranty you'll need the dealer onside - I suspect all these items fall outside of the letter of the warranty

The alloys shouldn't and the seats definitely shouldn't. Mazda had a similar issue on the MK3 MX5 with their alloys. They were replaced under warranty. Ford had a similar problem with the centre caps, they were still replacing them on cars out of warranty. I had a problem with the paint coming off the Ford badge on the boot of my Mondeo and Ford replace those up to 10 years old.

force_ten

Centre cap corrosion x 4

Wheel corrosion x 1

all issues around the wheels, have you been cleaning the car yourself and what products have you been using to clean the wheels or have you been taking the car to a local car wash

bikingbarney

force_ten wrote: »

all issues around the wheels, have you been cleaning the car yourself and what products have you been using to clean the wheels or have you been taking the car to a local car wash

Hi. The car has never been through a car wash.

I have always used a pH neutral shampoo and never any harsh wheel cleaners.

Gloomendoom

Kia have/had a similar problem wheels. My wife’s car had all four wheels replaced twice.

force_ten

bikingbarney wrote: »

Hi. The car has never been through a car wash.

I have always used a pH neutral shampoo and never any harsh wheel cleaners.

if that is the case then they should look at it as a warranty claim, but looking at what the dealer has said about the kerbed wheel you are going to have a fight on your hands

bikingbarney

Its really frustrating.

You buy a new car with a comprehensive warranty and they still try and wriggle out of doing anything.