MSE News: Lloyds and Halifax customers left without 'balance low' text alerts as... 27 November 2017 at 11:30AM in Budgeting & bank accounts 17 replies 3.8K views

Former_MSE_Callum

Lloyds, Halifax and Bank of Scotland stopped sending customers text alerts warning them their balance was low in the wake of a huge shake-up of its overdraft charges because of "technical difficulties", MoneySavingExpert.com can reveal...

Read the full story:
'Lloyds and Halifax customers left without 'balance low' text alerts as overdraft changes kick in'

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sweetilemon

This happened to me! Knew I wasn't the only one. They did refund the charges when I complained.

Gambler

I've not received any text alerts including my weekly mini-statement since 02-Nov. Logged in online but can't see where to even access the alerts details?

datlex

Strange I am still getting alerts

Uxb

Gambler wrote: »

I've not received any text alerts including my weekly mini-statement since 02-Nov. Logged in online but can't see where to even access the alerts details?

That's because the mini statements have stopped forever and as the replacement "service" is not working they have presumably removed the facility to modify it.
I'm quite sure I got an email or possibly a secure document online about the changes in October...

polygoose

I am still getting mini-statements on my Lloyds business account, but my personal account stopped after the final one on 30th October.
I have complained to Lloyds via the feedback box because my balance dropped below £2000 on the personal account, which means they will charge me a monthly fee for the value added account. (I am a long standing Gold Account customer so I get exempted if the balance stays above 2000). If I get charged, I'll see if they will refund it. I'll be surprised if they do!

Gambler

Thanks for the replies. So I guess a simple mini statement via text is too much to ask? HSBC here I come.

Thrugelmir

With internet access who needs texts?

Gambler

I receive a weekly text from First Direct, have done for many years. Received the same from Halifax until recently.

SugarViolet

As a self-employed person I have, over the past couple of years, become reliant upon the alerts to know when to move money into my current account as I have no regular income as such. On checking my account before Christmas I was horrified to see that I was over £3000 overdrawn which is in excess of the overdraft limit on that account. There were considerable associated charges. I had an argument with Lloyds about this as they took the stance that my account is my responsibility, not theirs. They did eventually reimburse the charges and pay a small amount of compensation which was really not worth the grief. I was assured by both of the people I spoke to that the texts would restart the following week and had a text confirming this on 28/12. The next text I received was telling me that I had gone overdrawn and incurred charges again. I understand that the old alerts are not coming back. Removing this valuable service in these days of 'responsible banking' is money-grabbing and unprincipled. I am fortunate in that it will be easy for me to change providers but appreciate that will not be the case for everyone.

eri_bab

Yes, the same problem happened here, I have a Lloyds Bank account. All text alerts were obviously removed, as I received nothing - and the first I knew about the 'new' interest being changed on an authorised overdraft, was when I logged in at the end of the month to discover the rather large amount of money that had been charged for being overdrawn. There has been absolutely *no* texts about my balance getting low. I complained on twitter and they offered no redress on recouping that back. Atrocious. I'm now considering moving away after nigh on 25 years with the bank.