MSE News: Lloyds and Halifax customers left without 'balance low' text alerts as...

Options
Lloyds, Halifax and Bank of Scotland stopped sending customers text alerts warning them their balance was low in the wake of a huge shake-up of its overdraft charges because of "technical difficulties", MoneySavingExpert.com can reveal...
Read the full story:
'Lloyds and Halifax customers left without 'balance low' text alerts as overdraft changes kick in'
OfficialStamp.gif
Click reply below to discuss. If you haven’t already, join the forum to reply.
«1

Comments

  • sweetilemon
    sweetilemon Posts: 2,243 Forumite
    First Anniversary Combo Breaker
    Options
    This happened to me! Knew I wasn't the only one. They did refund the charges when I complained.
  • Gambler
    Gambler Posts: 3,213 Forumite
    First Post First Anniversary Combo Breaker
    Options
    I've not received any text alerts including my weekly mini-statement since 02-Nov. Logged in online but can't see where to even access the alerts details?
  • datlex
    datlex Posts: 2,239 Forumite
    Name Dropper First Anniversary Combo Breaker First Post
    Options
    Strange I am still getting alerts
    Paid off the last of my unsecured debts in 2016. Then saved up and bought a property. Current aim is to pay off my mortgage as early as possible. Currently over paying every month. Mortgage due to be paid off in 2036 hoping to get it paid off much earlier. Set up my own bespoke spreadsheet to manage my money.
  • Uxb
    Uxb Posts: 1,340 Forumite
    Options
    Gambler wrote: »
    I've not received any text alerts including my weekly mini-statement since 02-Nov. Logged in online but can't see where to even access the alerts details?

    That's because the mini statements have stopped forever and as the replacement "service" is not working they have presumably removed the facility to modify it.
    I'm quite sure I got an email or possibly a secure document online about the changes in October...
  • polygoose
    Options
    I am still getting mini-statements on my Lloyds business account, but my personal account stopped after the final one on 30th October.
    I have complained to Lloyds via the feedback box because my balance dropped below £2000 on the personal account, which means they will charge me a monthly fee for the value added account. (I am a long standing Gold Account customer so I get exempted if the balance stays above 2000). If I get charged, I'll see if they will refund it. I'll be surprised if they do!
  • Gambler
    Gambler Posts: 3,213 Forumite
    First Post First Anniversary Combo Breaker
    Options
    Thanks for the replies. So I guess a simple mini statement via text is too much to ask? HSBC here I come.
  • Thrugelmir
    Thrugelmir Posts: 89,546 Forumite
    Name Dropper Photogenic First Anniversary First Post
    Options
    With internet access who needs texts?
  • Gambler
    Gambler Posts: 3,213 Forumite
    First Post First Anniversary Combo Breaker
    Options
    I receive a weekly text from First Direct, have done for many years. Received the same from Halifax until recently.
  • SugarViolet
    Options
    As a self-employed person I have, over the past couple of years, become reliant upon the alerts to know when to move money into my current account as I have no regular income as such. On checking my account before Christmas I was horrified to see that I was over £3000 overdrawn which is in excess of the overdraft limit on that account. There were considerable associated charges. I had an argument with Lloyds about this as they took the stance that my account is my responsibility, not theirs. They did eventually reimburse the charges and pay a small amount of compensation which was really not worth the grief. I was assured by both of the people I spoke to that the texts would restart the following week and had a text confirming this on 28/12. The next text I received was telling me that I had gone overdrawn and incurred charges again. I understand that the old alerts are not coming back. Removing this valuable service in these days of 'responsible banking' is money-grabbing and unprincipled. I am fortunate in that it will be easy for me to change providers but appreciate that will not be the case for everyone.
  • eri_bab
    Options
    Yes, the same problem happened here, I have a Lloyds Bank account. All text alerts were obviously removed, as I received nothing - and the first I knew about the 'new' interest being changed on an authorised overdraft, was when I logged in at the end of the month to discover the rather large amount of money that had been charged for being overdrawn. There has been absolutely *no* texts about my balance getting low. I complained on twitter and they offered no redress on recouping that back. Atrocious. I'm now considering moving away after nigh on 25 years with the bank.
This discussion has been closed.
Meet your Ambassadors

Categories

  • All Categories
  • 343.7K Banking & Borrowing
  • 250.2K Reduce Debt & Boost Income
  • 449.9K Spending & Discounts
  • 235.8K Work, Benefits & Business
  • 608.9K Mortgages, Homes & Bills
  • 173.3K Life & Family
  • 248.4K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 15.9K Discuss & Feedback
  • 15.1K Coronavirus Support Boards