Hotmail attachment download problem

meheraltaf

Never able to download an attachment from Hotmail, my computer is free of any virus or games. I just get the message that the attachments cannot be saved or opened.

Until now I just foward all my mails with attachment to Gmail and the view it or download it.

Some tech support-please

user1234_2

Got to be more specific. Post a screen print of the error.

http://www.imageshack.us/

meheraltaf

'Internet cannot download from 64.4.61.250

Internet Explorer was not able to download this Internet site. The request site is either unavailable or cannot be found. Please try again later.'

I have no problems viewing attached photos,it seems to be only with word document attachments.

Rex_Mundi

I had to apply a sledgehammer in regedit to get rid of AZR Search in my machine. Neither my antivirus nor anto-spyware picked it up.

Hijackthis is excellent for finding and removing browser plugins. This can find bits that are ignored by antivirus and antispyware programs.

Be very careful when using this program though. It is very powerful and if you delete the wrong thing, you could end up mucking up your system. If you're not sure what to delete, get advice first.

meheraltaf

Sorry, Rex....I am not very techi, what would be my next step after the hijackthis opens?

Mr_Skint_2

Do a System Scan and save logfile.....

Then you can copy/paste into the forum here

meheraltaf

Duh...system scan....what is that?:o

Mr_Skint_2

Download and Run Hijack This

Mr_Skint_2

HKLM\..\Run: [RenoIB] F:\IB.exe That looks a bit suss, just wait for more comments

meheraltaf

Ok Mr skint and much appreciate this help...I will delete post 9 after this is fixed, feel too exposed! even though it is only my PC details

Mr_Skint_2

Ok remove that IB.exe in there tick it then use fix checked and delete post nine
have you any antivirus as I cant see any in the log........

I might be blind though.....