Laptop screen stretched horizontally

claire07

Hedgehog I'm sorry to hear you're having the same problem but it made me realise this only happened after a Windows update. However I've done a system restore back in time and that hasn't helped.


About the download drivers page I took the previous advice from Unforeseen to let it automatically detect (as I wasn't sure what to put if I did it manually) and at the end it still made no difference.


I'm totally out of my depth on this and grateful for the advice I've received from others but it's very frustrating not being able to change it.

bondy01

I just rolled back the ATI video driver in device manager to fix this on my dell laptop.

claire07

I hoped that might solve it but I've just tried and the rollback driver option is greyed out! While there I tried update driver again and got the message it is the updated version.

Hedgehog99

bondy01 wrote: »

I just rolled back the ATI video driver in device manager to fix this on my dell laptop.

Brilliant - thanks very much for this - worked for me. :T

Hedgehog99

I had this reply from AMD tech help:


I understand that observing low resolution issue on your PC after Windows 10 update

You are using Radeon HD 4500 graphics card.

The following Discrete AMD Radeon™ Graphics products support up to WDDM 1.1 and DirectX® 10.1:

• ATI Radeon™ HD 4000 Series /ATI Mobility Radeon™ HD 4000 Series Graphics

These graphics products must be installed using display driver version: 8.970.100.9001.

This driver is provided as a courtesy and only available via Windows Update. Please enable Windows Update and allow it to detect and install the appropriate driver.

AMD has published a comprehensive article on Windows 10 driver support for Discrete AMD Radeon graphics card at our support community: https://community.amd.com/docs/DOC-1313

Alternatively an easy fix to your reported issue is by try performing driver rollback or windows restore (Windows 10) to last known good state. Please let me know if this fix your issue.

Please follow below steps for display driver rollback

Windows 7 or later Windows OS:

ü Open Run command

ü Type “devmgmt.msc”

ü Open the Device Manager

ü Expand/Double-click on Display Adapters

ü Double-click on your AMD GPU

ü Select the Driver Tab

ü Click on Roll Back Driver

Thank you for contacting AMD


Best regards,

claire07

Many thanks for posting that response from AMD. I am unfortunately getting used to peering at the screen how it has become with all the squat text and photographs that look like something from the house of mirrors and I was just hoping the next windows update might put things right again.


Although it won't let me do the rollback option as that is greyed out I will have a good read and try the other alternatives.