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Total Gas & Power Overcharging!!
I have signed a very long contract with the above company for a low rate, I have just spotted the fact that they're charging me out of contract rates which is much higher, I have contacted them over a month ago and still i have received no response despite chasing many times, can anyone give me advice on the next step?
Thank you in advance
Thank you in advance
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Comments
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I have found their telephone customer service to be very good but email is very poor.Never pay on an estimated bill. Always read and understand your bill0
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I presume they charge heavily for that service though?0
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No Joke, honest, it doesn't cost anything to email, it obviously will cost me more to phone them, not only my time as these calls can take a lot longer but also they do like to keep you waiting at my expense. I really dont think I should be wasting my time phoning them when they cannot be bothered to reply to my email, I just wondered what the next level of complaint would be, is there an ombudsman that deals with services?0
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