Total Gas & Power Overcharging!!

joules1_2

I have signed a very long contract with the above company for a low rate, I have just spotted the fact that they're charging me out of contract rates which is much higher, I have contacted them over a month ago and still i have received no response despite chasing many times, can anyone give me advice on the next step?

Thank you in advance

Robin9

I have found their telephone customer service to be very good but email is very poor.

joules1_2

I presume they charge heavily for that service though?

Robin9

joules1 wrote: »

I presume they charge heavily for that service though?

Is there a joke there because if so its too subtle for me

joules1_2

No Joke, honest, it doesn't cost anything to email, it obviously will cost me more to phone them, not only my time as these calls can take a lot longer but also they do like to keep you waiting at my expense. I really dont think I should be wasting my time phoning them when they cannot be bothered to reply to my email, I just wondered what the next level of complaint would be, is there an ombudsman that deals with services?