Broadband Switching Question

logie48

I am looking for some help regarding the broadband switching process, as I am not 100% sure how it all works.


I currently have an SSE deal, which went live on the 14th June 2016. On the 14th December, my 18 month deal will expire and I will lose the discounted rate.


Can I arrange a new product with a new supplier today, for a switch date of say, the 15th December and all will be ok?


My current T&C's state that I can end the agreement on the date that it is replaced by another provider, or on giving SSE 28 days notice.


Any guidance would be much appreciated.

wongataa

logie48 wrote: »

I am looking for some help regarding the broadband switching process, as I am not 100% sure how it all works.


I currently have an SSE deal, which went live on the 14th June 2016. On the 14th December, my 18 month deal will expire and I will lose the discounted rate.


Can I arrange a new product with a new supplier today, for a switch date of say, the 15th December and all will be ok?

Yes you can do that, if your preferred new supplier lets you specify a start date. If they don't wait until two weeks before your minimum term ends (it usually takes about two weeks to transfer broadband) and sign up with a new supplier. Any overlap will be minimal.

logie48

wongataa wrote: »

Yes you can do that, if your preferred new supplier lets you specify a start date. If they don't wait until two weeks before your minimum term ends (it usually takes about two weeks to transfer broadband) and sign up with a new supplier. Any overlap will be minimal.

Thanks for your help.

I might do that and ask them which date they are giving me for the switch.

SSE sent me a letter saying they can help me save money by offering the broadband for £28 a month. My existing payment is £21 :rotfl:

Nebulous2

logie48 wrote: »

Thanks for your help.

I might do that and ask them which date they are giving me for the switch.

SSE sent me a letter saying they can help me save money by offering the broadband for £28 a month. My existing payment is £21 :rotfl:

I'm in the same position. The £28 only counts if you have gas and electric with them as well. Where are you going? I'm considering EE.

logie48

Nebulous2 wrote: »

I'm in the same position. The £28 only counts if you have gas and electric with them as well. Where are you going? I'm considering EE.

Think EE works out at £22 a month for me equivalent, building in the £75 reward card and £50 Quidco/TCB.

The BT option looks better: Infinity 1 - 29.99 a month with £100 reward card and £80 quidco. Works out at equivalent £20.55 with free BT Sports for 18 months.

Although my SSE contract was £16 equivalent with cashback

Note: This is for 38MB Fibre

Nebulous2

logie48 wrote: »

Think EE works out at £22 a month for me equivalent, building in the £75 reward card and £50 Quidco/TCB.

The BT option looks better: Infinity 1 - 29.99 a month with £100 reward card and £80 quidco. Works out at equivalent £20.55 with free BT Sports for 18 months.

Although my SSE contract was £16 equivalent with cashback

Note: This is for 38MB Fibre

I looked at that one as well, but I've gone for 76MB fibre at £33 a month from EE with £100 cashcard and £50 from quidco. It also gives me an extra 5GB of mobile data on my mobile which is with EE. The equivalent deal was £39.99 from BT.

One of my concerns was a termination fee - fixed period is up on 9/12/17 but EE will meet that up to £50 if it happens to connect before then - which is quite unlikely.

Edit to say:- are you sure your account ends on the 14th? My bills are from the 15th, I think I went live on the 15th, but when I phoned to ask about the end date I was told the 9th.

logie48

Nebulous2 wrote: »

I looked at that one as well, but I've gone for 76MB fibre at £33 a month from EE with £100 cashcard and £50 from quidco. It also gives me an extra 5GB of mobile data on my mobile which is with EE. The equivalent deal was £39.99 from BT.

One of my concerns was a termination fee - fixed period is up on 9/12/17 but EE will meet that up to £50 if it happens to connect before then - which is quite unlikely.

Edit to say:- are you sure your account ends on the 14th? My bills are from the 15th, I think I went live on the 15th, but when I phoned to ask about the end date I was told the 9th.

Yeah, looks like the deals are different for the 78Mb. Unfortunately I can't get that.

You make a point regarding the end date. Think i'll phone up just to check.

Cheers :T