BP Bonus Nectar Points

dprice1164

Marksfish wrote: »

For about a year now, I have been having issues with BP bonus points being added to my account. At one time, the bonus points were applied at the same time as the base points. This has not been the case on my account for many months, it is very erratic. I sign up for the offers on the Nectar app and fill up (I travel 50- 60,000 miles a year, so is worthwhile). I now have to screenshot the offer, wait 35 days days from the end of the offer, then approach Nectar on Facebook to have the bonus points added. They have now stopped responding on Facebook and I am struggling to get bonus points added. They blame a glitch with BP and BP blame Nectar.

I have complained via Resolver to Nectar and have been told "it will be sorted, we can see your points on our system" and I have complained to BP who added my missing points as compensation. That was 3 months ago and I am still having issues.

Any ideas what to do next as I can't find a better scheme for me and my Allstar card. BP have confirmed several times this card is accepted for accruing points, most of the other retailers won't on their loyalty systems.

Thanks

There still seems to be problems with BP and their double or triple points offers on fuel.

In my recent experience and despite the 28 day notice for awarding bonus points, if they're not added with the initial purchase points, they often don't get added at all.

I now give it a few days and contact Nectar via 'live chat' and they're always very obliging.

Marksfish

This used to be the case for me too, but they then stopped applying points via Facebook contact. I sent a letter to the executive office opened a complaint with Resolver, I now have regular contact with one of the management team. All had been fine up until recently when the issues have started again. I did ask what the problem was initially, but didn't receive an answer to that.

I do wonder if it is conflicting offers that run simultaneously? e.g. I will get an offer of double points to run for July (I haven't, bummer), then 2 weeks in there will be a 200 points on your next purchase offer. If I opt in to that, it seems to send the system screwy. I have suggested that they only run campaign at a time, but they haven't listened.

Mark

Dunjam

I have the same problem, no bonus points since may, yet I go to a BP garage every week and fill up and normally have an offer loaded on the app. I went on the live nectar chat and they were no help, litterally said !!!8216;rest assured your points won!!!8217;t be lost!!!8217; hmm thanks!
The reason I go to the BP garage is specifically to get triple nectar points, not sure what else I can do?

Marksfish

I wrote to the executive office and complained, also had a open complaint via Resolver which they linked to.

Also try careline@bp.com, they sometimes give out points as compensation.