Early exit fees from energy supplier on sale of property?

Justine_Wilcox

We completed on the sale of our old property on 15th November. When I received the dual fuel final energy bill today, for this property, I have been charged £60 (£30 per fuel) for leaving the fixed rate tariff early (it ends next month). I can't understand why, in this situation, would I be charged this. I couldn't leave the account open until the fixed tariff ends next month because I will be paying for the new owners gas and electric. But cancelling it on completion date, I am charged for leaving early? And I certainly wouldn't have delayed completion until the dual duel tariff ended! So, do I just accept this £60 as I can't see anything in PFP Energy's T&C's.? Or do I complain to the energy supplier? And where do I start? I have never done anything like this before so I am not sure where to begin and what to say.

Antispam

You shouldnt be charged this see below

https://www.moneysavingexpert.com/news/energy/2017/01/energy-firms-still-wrongly-telling-those-with-energy-fixes-ending-they-face-exit-fees-to-switch

In the wake of our story both companies insisted they comply with the Ofgem rule which means exit fees are waived for those in the last 49 days of a fix. And both vowed to amend their terms and conditions or other customer correspondence to make it clear to customers they can switch penalty-free.

I would have thought this also applies to moving

dogshome

With most suppliers, moving home is a Get-of-jail-Free card so far as exit fee's are concerned, but there are exceptions, First Utility being one.

Which supplier is this ?

Robin9

The OP says pfp Energy