MSE Vodafone Fibre Broadband Deal - Beware!!!

DerekC2002

I note that MSE are promoting the Vodafone fibre deal again.

I thought it seemed a good MSE deal a couple of months back and switched from Sky to Vodafone on the 6th October.

I already had fibre with Sky and before that EE.

I thought that I'd receive the same service, how wrong I was (check out the various forums complaining of Vodafone).

I, like many others, assumed that because my service would be delivered through the same Openreach infrastructure that I'd receive the same connection speed -right? wrong!!

I didn't factor in the Vodafone router which initially connected at the nearly 35Mbs that I'd become used to for almost 3 years with the previous suppliers.
After a couple of weeks it dropped to 27Mbs, then later 24Mbs and finally 22.4Mbs when I cried enough and called their tech support, who politely explained that as their minimum guaranteed speed is.. 22.4Mbs (one hell of a co-incidence) then there was nothing that could be done, the service rep said he couldn't even report it as a fault as it was within their minimum - even though the speedcheck he asked me to carry out three times whilst he waited, revealed a download speed of only 21Mbs while I was talking to him. Claiming that the router had 'handshaked' at 22.4 but I could 'knock a bit off as there was a copper link from the street cabinet to my home (about 25 yards as it happens).

Clearly, when promoting this offer MSE is NOT comparing like for like and it seems that I'm now stuck in an 18 month contract with a service thats 40% slower than that which I'd switched from.
Unacceptable!!

boatman

I guess if its a router problem, you may be stuck, but if it doesn't reach the minimum line speed guarantee they say, you may get out of it. But if its line:
I presume you have been through this:
http://www.vodafone.co.uk/cs/groups/public/documents/document/broadband-speeds-vcop-consumer.pdf

Check your info here:
https://www.btwholesale.com/includes/adsl/adsl.htm
Then have a read
https://www.ispreview.co.uk/index.php/2017/01/bt-wholesale-broadband-checker-adds-downstream-handback-threshold.html

It may give you ammo to leave.

http://forums.thinkbroadband.com/fibre/4524970-downstream-handback-threshold.html?fpart=all

https://www.thinkbroadband.com/news/7615-handback-a-new-term-to-add-to-your-broadband-dictionary

xman

BT is the only one I find that offers the 50Mb speed while others stick to 36Mb - maybe BT is able to access additional “channels” your story makes some sort sense. Thanks for sharing the story, I will approach with care