Trusteer Rapport

Robisere

I have not used this spectacularly incompetent piece of garbage for over 5 years. Ever since I installed Kaspersky Total Security, I have used Kaspersky Safe Money to create a Protected Browser in Firefox, for all financial dealings. I can choose which websites I want to run in Safe Money, although the programme recoginises any such site when I access it and offers to run it.

There is a cut-down Kaspersky effort run by some banks, but it is a weedy effort beside the real thing and has caused problems.

brewerdave

I actually contacted IBM Tech support for this piece of unreliable s/ware when I was having problems with it back in mid November.
Nothing was forthcoming til yesterday, when I received a very complicated message about how to try to solve the issues - closely followed by a customer service survey!! You may imagine how I rated the "service" when it took over a month to respond:rotfl:
It is still running in Firefox 57.0.2 as I type!

rpip

[FONT=&quot]I continue to have problems with Rapport (not currently working on this forum). Nationwide say they get many complementary comments and I am the only one to complain! I have got used to the usual (garbage) solution IBM tell me after up to 1 month, so I do this now without asking. After a few weeks, I swap browsers and repeat again. But this time Rapport has become more unreliable and their (grey) icon drop-down menu is now a B&W square which no longer allows the user to select “protect this site”!! I am pasting my complaint of yesterday and will keep you informed of their reply – so stop all banking activities for up to 1 month! [/FONT]
[FONT=&quot]“I have W10 Edge & Firefox v 57.0.4 (updated). I uninstalled Rapport, including my user settings, because bank sites were inconsistently indicated as protected. I ran Disc CleanUp, cleared history from both browsers and SuperAntiSpyware. Then restarted my PC .[/FONT]
[FONT=&quot]I downloaded your Windows installer and ran this. On my second attempt I started Rapport and enabled same in Firefox Addons (I also use Adblocker Plus). Via your console I selected to show the icon in the browser. This is grey except on the few occasions a site is “protected”. Rapport protection continues to show as “unprotected” - now a square dialog box with “!” not a blue rectangle as previously. The box no longer has a facility to select “protect this site”. If I press PrtSc on an unprotected site I am not given an option Block or Allow. This is continuously the case in Edge. [/FONT]
[FONT=&quot]I was having similar problems with Chrome before I replaced this with Firefox. Please advise:[/FONT]
[FONT=&quot]1. Rectification[/FONT]
[FONT=&quot]2. How to add individual sites to your White List.”[/FONT]
[FONT=&quot]Re item 2: They could have a similar manual facility as ABP to add to whitelist manually.[/FONT]

RG2015

I have Internet Explorer, Edge, Chrome, Firefox and Opera and if Trusteer Rapport stops working on one I switch to a different browser for my banking.

A few weeks back, Rapport stopped working on Chrome so I moved to IE11. Yesterday I had a Windows update and following this IE11 wouldn’t even open. About the same time I got a pop up to re-install the Rapport extension on Chrome which I did. Now Chrome is the only browser I have that supports Rapport.

The support from the banks, IBM and Trusteer is appalling and varies from abject ignorance to condescending indifference. As long as I can get it to work for me I am fine and certainly wouldn’t waste any more of my time on this.

MarkFromCornwall

rpip wrote: »

[FONT=&quot]I continue to have problems with Rapport (not currently working on this forum). Nationwide say they get many complementary comments and I am the only one to complain![/FONT]

Sorry, I don't have any constructive suggestions but you aren't alone. It rarely works. It slows the computer down a lot. The support is poor. I have been forced to accept that I just keep downloading the updates and, almost randomly, it sometimes works for a few weeks. As far as I can tell most operating system updates and browser updates stop it working and then it takes a few weeks for IBM to update it.

Jackthedog

How is it with Apple O/S?

tempus_fugit

I used it on the Mac for a while. It was awful. It slowed all growing down to a level that was unusable, so I uninstalled it. Wouldn't touch it again.

No_6

@ RG....

me thinks you have be done ?

RG2015

No_6 wrote: »

@ RG....

me thinks you have be done ?

I'm sorry, but I don't understand your comment. Would you care to explain for a bear of very little brain?

fluffig

MarkFromCornwall wrote: »

Sorry, I don't have any constructive suggestions but you aren't alone. It rarely works. It slows the computer down a lot. The support is poor. I have been forced to accept that I just keep downloading the updates and, almost randomly, it sometimes works for a few weeks. As far as I can tell most operating system updates and browser updates stop it working and then it takes a few weeks for IBM to update it.

*sighs* Yes. ^^^ This. It sort of limps on here - occasionally working - in various browsers ...