Tax Credit Error

Darksparkle

Why did tax credits say she wasn’t entitled? Why mistake did they make?

BoGoF

Penitent - I missed your 'if' - apologies. But reading between the lines there was no exemption certificate but they have ticked box saying they did.

meer53

You know if you're entitled to free dental care as you're provided with an exemption card. If you don't get that card, you're not entitled.

Foxwold_2

Darksparkle wrote: »

Why did tax credits say she wasn’t entitled? Why mistake did they make?

She had told them what she earned. Sent pay slips etc.

They told her she was entitled.

Foxwold_2

meer53 wrote: »

You know if you're entitled to free dental care as you're provided with an exemption card. If you don't get that card, you're not entitled.

Yes she had the card. But she shouldn’t of had it.

Foxwold_2

Penitent wrote: »

I'm honestly not sure at this point, as the OP is either unwilling or unable to say a) if there's a certificate and b) why HMRC decided she wasn't eligible, hence all the ifs. If there was no certificate, I agree that the fine was valid, though, even if the tax credits were awarded because of HMRC's error.

Assuming he's correct about HMRC admitting fault, I know overpayments due to official error may not be recoverable, but to be honest I find the rules about dispute timescales very confusing, so I'll leave that discussion to those who actually understand it.

Yes I don’t know all the info and said after one line if questioning that it was stressing her out. So going off memory a but

Foxwold_2

Penitent wrote: »

So they're now saying she's not entitled based on earnings? Or are they saying she would have been entitled based on earnings, but there was some other reasons why she wasn't entitled (e.g. not working enough hours)?

What was the fault they admitted to? Did they mistype her income? Record the number of children incorrectly?



She can't expect people to help properly if she's unwilling to explain what happened. However, if she finds it less stressful to just pay the fines, she is of course entitled to do that.

She told them what she earned the previous year. They said that qualified her. She earned the same the next year, sent the same info and was again told she qualified. This was the same for 6 years

Icequeen99

Tax credits can't go back 6 years and change awards unless they use certain powers but they would have to show fraud or serious negligence for that - in 14 years I have only ever seen that used twice. It isn't part of normal compliance processes.

I think you need to give the full details of what exactly tax credits have said otherwise no-one can really help and your g/f will need to get help from an adviser.

IQ