Tax Credit Error

IAmWales

Foxwold wrote: »

She ticked ‘in receipt of tax credits’ which she was. That is it. She had been told she was entitled to them.

If that is wrong then ok.

That's not it, as that's not what the form states.

Was she told that she was entitled to a tax credit exemption, and if so by whom and can she prove it?

Darksparkle

Foxwold wrote: »

She ticked ‘in receipt of tax credits’ which she was. That is it. She had been told she was entitled to them.

If that is wrong then ok.

The forms ask of entitled to a tax credit exemption certificate, not simply tax credits.

Why have tax credits decided she isn’t entitled?

Foxwold_2

Caz3121 wrote: »

She should now be billed the correct amount for the dental treatment with a possible fine.
Did she agree to unnecessary work being done as she thought it was free? would she have gone without a filling etc if she had to pay?

Yes she still has it. But they have already admitted their fault but says they have the right to claim it back (which she accepts)

It is the two fines that she can’t get her head round.

Foxwold_2

Darksparkle wrote: »

The forms ask of entitled to a tax credit exemption certificate, not simply tax credits.

Why have tax credits decided she isn’t entitled?

It was with child tax credit I think

Foxwold_2

Darksparkle wrote: »

Late payment of what? There are no interest charges on tax credit overpayments.

Was this on a phone call? If so who was she speaking to?

Late payment of the repayments

Foxwold_2

Penitent wrote: »

There's no box that says that (you can see the various options in the picture I linked to in post 12). I genuinely don't mean this is in an insulting way, but is she the sort of person that signs things without reading them properly?

No she reads Apples terms and conditions word for word every time the release an update....

Darksparkle

Foxwold wrote: »

Late payment of the repayments

Tax credits don’t do this.

BoGoF

Foxwold wrote: »

No she reads Apples terms and conditions word for word every time the release an update....

There's a difference between reading and understanding, a lawyer would have difficulty with Apples t and c's.

Foxwold_2

Darksparkle wrote: »

Tax credits don’t do this.

Sorry just checked, it was just a charge from the nhs and the late payment to their charge and repayment

BoGoF

Penitent wrote: »

So, trying to piece this together...if the fines are both from NHSBSA rather than HMRC, if she had what she thought was a valid exemption certificate (not just an award letter) and if HMRC have admitted it was their mistake and she didn't make any false statements, then you should present evidence of this to NHSBSA and ask for the fines to be recinded.

Even if HMRC made the mistake that mistake (the award of tax credits) did not entitle the OP to free dental treatment.