Cancelling TalkTalk Direct Debit - Credit query / OFCOM

phatwa

TalkTalk wrote: »

We don't delete any posts on our community forums, phatwa. Can you please drop us a tweet if you'd prefer not to use the community.

Thanks
Emma - TalkTalk Social Team

:eek:.. Tweet you, or use your forum, or ring an Indian call centre... Wonderful.

No UK staff, except those that seek out negative posts about TalkTalk online... Interesting customer services.

At this point I think all has been said, so there seems little point in me continuing to post in this thread. Thanks to those who helped. I will update this thread when I have updates on any Small Claims case against TalkTalk Group.

pmduk

phatwa wrote: »

I will update this thread when I have updates on any Small Claims case against TalkTalk Group.

Please take further advice on launching a MCOL without having exhausted a company's full complaints procedure, IIRC it may end up costing you the claim fee. The consumer rights board here may have more expert users in this area.

Browntoa

You've made some basic errors , initiating a switch whilst in contract , no deadlock letter , no exhausting talk talks own complaints procedure

I moved with BT a year ago , suffering similar drop outs and slow speeds , it took several months and a "competent" openreach engineer who knew the area well and knew there was "history" with some equipment on my line. It's rare but it happens.

And please do not make posts like that to the talk talk rep's who are just doing their job

phatwa

Browntoa wrote: »

You've made some basic errors , initiating a switch whilst in contract , no deadlock letter , no exhausting talk talks own complaints procedure

I moved with BT a year ago , suffering similar drop outs and slow speeds , it took several months and a "competent" openreach engineer who knew the area well and knew there was "history" with some equipment on my line. It's rare but it happens.

And please do not make posts like that to the talk talk rep's who are just doing their job

I don't have the time or inclination to jump through various regulatory hoops, when a simple threat of a claim in the Small Claims Court will resolve the matter in double-quick time - which it has, as today I have received a reply to my "letter before action" telling me that the contract will be terminated without cost in a few days when I change over to Sky. And for the third time, I *have* exhausted their complaints procedure.

I have had pretty much no internet connection between 7pm and 10pm every day for the past 2 months, and the rest of the time it has not gone above a 0.7Mbps connection, despite the fact that the speed given by TalkTalk was between 15Mb and 20Mb. In addition to this, I have been cursed at, hung up on repeatedly, been lied to openly, and all the rest of it by the Indian TalkTalk staff who are a law unto themselves. For this "Emma" representative to then come on here to tell me to post on their forums or tweet them about these problems, under the guise of trying to salvage their reputation and pretend they care about Customer Service. In a few weeks time I'll sit back and laugh at all of this, I'm sure - the incompetence is beyond anything I have experienced.

(Text removed by MSE Forum Team)