Issue with TV that I was sold, don't know where I stand?

mousemart

mousemart wrote: »

I know your playing devils advocate here but it raises a good question, retailers are not allowed to 'discount a discount' say the TV was £1000 - and they reduced it to 750 - 25% off if it does not sell they are then not allowed to discount it to 500 and say 50% off

The discount has to be from that LAST price it was up for so it would still be 25% off @ 500 pound...

I was only told of the damage after I returned to the store , it's only human that after that information I took a very close look at the TV and found multiple, not mentioned faults.

The scratch is more prominent when the screen is turned on, but regardless the point is mute as I was informed by the salesman that only the table stand was missing and nothing else was wrong. It's my problem, but not my fault.

If I had damaged the screen myself and would 'tell porkies' I would just claim on insurance. I have a like for like and old for new policy and would easily get a new TV but I'm not like that ....

Moneyineptitude wrote: »

I'm afraid you are completely wrong here. Of course they can state that £500 is 50% off the original price and it would perfectly legal (and honest) for them to do so.

If you are seriously considering court action over this, you need to be very sure of your facts.


Flawed logic again. Any new TV you purchased would also need a wall mount.

It was quite late when posting. What I meant was that retailers cannot keep reducing the price of products and yet keep comparing the price to the RRP, it's misleading

So say a TV when first released is £1000 RRP over a period of time the price generally goes down in order for it to remain competitive in the marketplace. Two years down the line it's now £500 and has been for a while. The TV now goes on sale, @ £250 I don't think they are allowed to now mark (or say it's a £1000 TV) the TV is now 75% off unless I'm reading the following completely wrong?

18. What are the rules on claiming that products are in a sale or on special offer?
Broadly, any price comparisons of this kind must not be misleading. For example:

:to claim that products are on sale, you should show the previous price and should have been selling at that price for a meaningful period of time.

:you must not claim a discount against the recommended retail price (RRP), if the RRP is significantly higher than the price generally charged for the product.