Vodafone 12month SIMO Deals

marsman802

Hi

I've just selected an upgrade from the online existing customer area as I was eligible to change. I selected 12 months Red Entertainment 16GB deal for £19 per month.

However Vodafone actually charged me £32 so I queried. They have now applied discount to the number to bring it down however they are also telling me that in 12 months my bill will increase to £32.

Nowhere on the existing customer upgrade area, or the email order confirmation I received, states that I am receiving a discount of £13 per month (£32 down to £19) during the next 12 months. It just states that my monthly cost is £19.

When you go to the website as a new customer it does show a "Normally £32" just above the £19 however it doesn't show that on the upgrade area.

What are my rights here either way? To me they haven't disclosed they would raise the £19 to £32 at the end of the 12 month period.

cezairs

I just realised that my 'discount' will end in Feb 2018.
I thought I had taken out a £20 per month for 20GB 12 month contract then it would be rolling 30 day at same amount.
It would appear that I lose a £20 discount after 24 months and it goes up to £40 per month.

marsman802

Its very odd - nowhere did it make it clear that you are receiving any kind of discount to a "normal" price.

This is what my account details say though:-

Bundle 16GB Red Entertainment plan - 12 months

Includes

Line rental - £32.00
Unlimited UK minutes
Unlimited texts
16GB data
Vodafone Global Roaming
100MB Wi-fi


Nowehere did I see about £32 during the upgrade process...!