Barclays complaints email?

DISCB

I've recently had really bad service from my Barclays branch but it seems impossible to be able to complain via email to Barclays. Yes they have two versions of online complaint forms but both limit you to a small number of characters so I am unable to fit my whole complaint letter in the box. I have also had two online chats to Barclays staff requesting a direct email address, with no use! Does anyone have an email address which I can use in order to complain directly? You would thinkin this modern age it would be a simple thing to obtain, but no, it seems Barclays don't want folk to be able to complain unless you resort to the old pen and paper way, which no doubt would get lost along the way somehow I think! I'm hoping someone out there can help?

Alexland

I don't see the problem with sending them a letter. If you want a positive outcome it's usually best to keep it brief and stick to the facts.

jimjames

Letter is normally the most effective way to complain formally anyway. Other option is Twitter, again limited but then generally is taken offline to DM

ColdIron

You don't need to cram your litany of dissatisfaction into a tiny box

If you don’t have Online Banking, or don’t have an account with us, you can drop us a quick note through our online form and we’ll call you back to discuss. If you’d prefer, you can call or write to us instead.

Or you could phone them on their free number 0800 282 390

Or you could review their other methods as detailed in How do I make a complaint?