Coventry BS PPI Claim - Information Required

User67

I have used the Resolver tool to submit a complaint to Coventry Building Society in respect of a past mortgage which I believe may have included PPI that I did not agree to take out. I have received back two identical paper questionnaires (presumably because there was a main mortgage account and a sub-account) to be completed by hand. These questionnaires include the exact same set of questions already answered via the Resolver tool. This does feel a little like a deliberate attempt to make the process unnecessarily cumbersome.

Do I have to repeat the same information by hand that I have already submitted electronically, or can I refer Coventry BS to my previously submitted information?


My question relates to the process please - I am not asking for advice on whether I may have been mis-sold. Can the provider request the same information again? Thanks

[Deleted User]

Some lenders don't accept third party complaints.

Always best to go direct.

-taff

Resolver is a third party site.

You didn't go direct to the lender, they want you to fill out their forms, not the forms on resolver.

Fill them out.

John_Kell

I also filled out the forms on Resolver and got a reply from Coventry BS asking me to fill in one of their SAR forms and send an accompanying letter together with loads of other details AND a cheque for £10.00 BEFORE they would even bother to look into whether or not I had had PPI

antrobus

User67 wrote: »

I have used the Resolver tool to submit a complaint to Coventry Building Society in respect of a past mortgage which I believe may have included PPI that I did not agree to take out. ,,,

May have? MPPI Is normally a separate monthly payment. So it's quite obvious that you have it. This appears to be the case with Coventry BS;

premiums were paid direct to insurers so look for payments to Aviva, General Accident, Norwich Union, CGNU or Cornhill Insurance

https://www.coventrybuildingsociety.co.uk/consumer/get-in-touch/make-a-complaint/PPI-Complaint/Frequently-asked-questions/How-do-I-know-if-I-had-PPI.html

It's a bit difficult to use the I didn't know about it or I didn't agree to it complaint reasons if there's a DD from an insurance company hitting your account every month.

So perhaps when you resubmit the miss-selling complaint you should come up with some different reasons.

Nasqueron

John_Kell wrote: »

I also filled out the forms on Resolver and got a reply from Coventry BS asking me to fill in one of their SAR forms and send an accompanying letter together with loads of other details AND a cheque for £10.00 BEFORE they would even bother to look into whether or not I had had PPI

If you asked them for a SAR then they are allowed to charge £10, at least until GDPR. You don't need that for a complaint though

dunstonh

John_Kell wrote: »

I also filled out the forms on Resolver and got a reply from Coventry BS asking me to fill in one of their SAR forms and send an accompanying letter together with loads of other details AND a cheque for £10.00 BEFORE they would even bother to look into whether or not I had had PPI

This means they couldnt find any and if you wanted to be sure, then the DSAR is the only way.

Most Coventry mortgages were not put in place by Coventry branches. They are a major broker/adviser/estate agent lender. So, that could account for why they cant see what insurances you had.