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Is this a Data Protection Breach

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  • Cotta wrote: »
    Out of interest did the person who made the mistake offer £200?


    As a matter of fact it is the same person, is this an issue?
  • Cotta
    Cotta Posts: 3,667 Forumite
    Although my advice so far has been poor, I'd opt for the above amount of £350 and request the person who made the mistake ask their manager to manage it. In addition to this I would suggest that if it costs £400 for said cases to be referred to the ombudsman and they are going to have to pay out £200 the bank are still saving £250.
  • I don't think this would work to be honest and why do you feel it would cost £400 for the bank to refer to the ombudsman?
  • I don't think this would work to be honest and why do you feel it would cost £400 for the bank to refer to the ombudsman?
    If a complaint is fully referred to the FOS the bank pays a standard fee.

    There are a few numbers that fly around this forum. I believe £500 plus VAT (not reclaimable) is the current rate.
  • If a complaint is fully referred to the FOS the bank pays a standard fee.

    There are a few numbers that fly around this forum. I believe £500 plus VAT (not reclaimable) is the current rate.


    I can't exactly say to the bank that I want £350 as this will cost more to refer on.
  • I can't exactly say to the bank that I want £350 as this will cost more to refer on.

    I'd settle for the £200. It seems like a fair offer even if the conversation that produced it was a bit rubbish.
  • IAmWales
    IAmWales Posts: 2,024 Forumite
    If a complaint is fully referred to the FOS the bank pays a standard fee.

    There are a few numbers that fly around this forum. I believe £500 plus VAT (not reclaimable) is the current rate.

    This is not accurate. Larger financial institutions do not pay on an individual complaint basis, the figure they each pay is not published but you can be sure it will be lower than the standard fee (which is £550 per complaint after the first 25).

    I would settle for the £200 also.
  • IAmWales wrote: »
    This is not accurate. Larger financial institutions do not pay on an individual complaint basis, the figure they each pay is not published but you can be sure it will be lower than the standard fee (which is £550 per complaint after the first 25).

    I would settle for the £200 also.
    Thanks.

    A little more information here:
    http://www.financial-ombudsman.org.uk/faq/answers/research_a5.html
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