IPlayer and new LG TV

gt568

Hey there,

My Dad (75) has bought himself a new LG TV.... 49UJ750V

It's connected to the internet, other streaming services work, but he's devastated he can't get Iplayer to work.

Displays the following error "Something went wrong loading this programme....." and seems to show an error code 02001

Any ideas to help?

molerat

Is Iplayer loading at all ? https://www.bbc.co.uk/iplayer/help/troubleshooting/tv-games-consoles/lg-loading

Has he updated the firmware on the TV ?

Can't find that model number though.

gt568

Yes, it loads fine. You can browse and select programmes, the fault is when you press play IYSWIM....

Lorian

Tried updating the TV firmware?

gt568

Yep firmware has been updated. Model is 49UJ750V-ZB

Just realised I typed the model incorrectly initially.

Lorian

Not sure on that model, but can you remove and re-add the iplayer app?


What DNS Servers are you using?

shaun_from_Africa

It might be worth asking here:
https://www.bbc.co.uk/iplayer/help/webchat

gt568

Lorian wrote: »

Not sure on that model, but can you remove and re-add the iplayer app?


What DNS Servers are you using?

I don't think it can be removed, and I looked for an update app option but that didn't come up...?

Sorry, pretend I'm thick, what are DNS servers and how would I be able to find out?

Frozen_up_north

iPlayer has gone through a few updates recently, not sure how the "app" on a TV gets updated.
On my new Samsung TV the iPlayer works fine, so it looks like an issue specific to LG

donnajunkie

Ultimately if you dont succeed you could get something like a firestick and get the iplayer on your tv through that.

buglawton

BBC iPlayer now requires a login. Are you logged into the LG app, if so try logging out and back in.