BT smart hub router flashing pink/purple

JustAnotherSaver

Was activated with BT last Monday (23rd October).
For the past few days the router has been dropping internet connection on and off, flashing a pinky purple colour.

There was a 10 minute spell this morning that it was on & off then on then off. It's been fine since that (today).

Is this normal in the early days or should i really just call BT & ask what's going on?

dunroving

JustAnotherSaver wrote: »

Was activated with BT last Monday (23rd October).
For the past few days the router has been dropping internet connection on and off, flashing a pinky purple colour.

There was a 10 minute spell this morning that it was on & off then on then off. It's been fine since that (today).

Is this normal in the early days or should i really just call BT & ask what's going on?

The Smart Hub has more colour warnings than previous hubs:

http://bt.custhelp.com/app/answers/detail/a_id/10282/~/what-do-the-lights-on-my-bt-hub-mean%3F

Looks like you are losing internet connection if you have purple flashing light.

If the "pink" is really "red", BT helpfully says that this means "You have a problem". ;-)

JustAnotherSaver

dunroving wrote: »

If the "pink" is really "red", BT helpfully says that this means "You have a problem". ;-)

I have many problems but i don't think BT can help me with any of them :rotfl:

I guess the colour would have to be purple then because what was flashing isn't my idea of what red looks like

:mad: red
pink
purple

I'll see if it does it again tomorrow.

Linton

For the first couple of weeks BT monitor and adjust the line to optimise performance. It may be worth waiting another week.

Al_Ross

I agree, totally normal for the first 2 weeks,then should settle and be okay

xman

Is not normal but this early it could also be that the modem is getting new firmware updates...

Enceladus

xman wrote: »

Is not normal but this early it could also be that the modem is getting new firmware updates...

I agree. Very likely there have been firmware updates. And these are not always transparent to the customer and sometimes go awry. So I would do a factory reset by using a paperclip to depress the reset button for 20-30 secs. This will cause the smart hub to set itself back up as if newly installed.

It should then be stable and/or should download and apply any outstanding updates.

Instructions here.