Three - when does my contract start?

MiniMum
MiniMum Posts: 24
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edited 30 October 2017 at 7:53PM in Mobiles
Hi
I am moving from O2 to Three, buying a sim-only online plan. When does my contract (and therefore billing) start? Is it when I order the sim online? I am ordering it direct on the three website, having linked from a cashback site.
Many thanks

Comments

  • I think it starts when you place the order. When I last received a contract SIM from them, I was less than impressed that it was fully working as received in the post... I would have expected to have to phone them to activate it.

    Sending a fully active SIM seems like very slack security, as does only needing a date of birth and post code to change a contract over the phone!
  • robti
    robti Posts: 198
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    I only just signed up and just found out that my contract started 5 days before I got my sim, I don’t see how they can charge you from the date you ordered as they can’t provide a service till you get your sim
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